MyHealthcare Clinic

"The worst of clinic you can ever find. The doctors are not qualified and will abruptly stop your medication and cause you so much harm. Best to avoid, especially Doctor Kailash, not qualified, unsympathetic and very rude."

"In clinic service is fine for the most part, if expensive, but the South African based membership administration is dreadful. Emails go unanswered for weeks, you have to chase constantly. They say they will look into things and get back to you but don't. Slow, unresponsive, unhelpful, confused and confusing. Zero customer service. I discovered I had been charged for years for an annual medical "add on" which I was never actually offered, let alone had. After saying they would investigate our correspondence and presumably finding none (because there was none but they did not admit that) they just said it was all my fault/responsibility and washed their hands of it. When I emailed to cancel my email went unanswered for 18 days. Hopeless."

"Awful. If I could give 0 stars, I would. They used to be great. Everything has changed since they moved the correspondence from the surgery to South Africa. They NEVER email back. VERY VERY difficult to get simple things like prescriptions. You used to be able to message the surgery for an appointment or prescriptions, which was one of the things I liked. I have been waiting for a response to my last email sent in February. It's now nearly April... Not worth the money. If you want to move from the NHS to relieve pressure and see medical staff sooner, don't bother. I have never been as frustrated with the NHS as I have this practice. 100% for the doctors, nurses, dentists and assistants; they are all brilliant. I could not be happier with the assistance I get when in the surgery. They are the loveliest people you could have looking after you. It's a shame the people behind the email and phones are so useless."

"I've been a member for a few years and can confirm the service continues to be high quality and consistent. Having had a GP appointment, dental check up, and a visit to the dental hygienist in the space of 4 days, I'm pleased that the team at MyHealthcare continue to deliver a thoughtful and thorough service to patients."

"Outstanding! I took two of my children for their chicken pox vaccines recently (both under 3yrs) and the care we received was simply fantastic. The doctors/nurses were incredibly experienced and provided all the information I needed. Their bedside manners was also superb, with both kids back to playing in a matter of seconds after their jabs (aided by stickers). All round wonderful care, friendly staff, a lovely clinic setting and very reasonably priced. Would highly recommend."