The Warren Medical Centre Uxbridge Road, Hayes UB4 0SF

"Disgusting service, they take hours to answer the phone, the doctors don’t care I was told I was high in vitamin b12 just for another doctor to tell me I had a b12 deficiency. Today I was made to wait 20mins in the waiting area just to be spoken to rudely, the staff are rude and don’t care. I am 100% going to change doctors I’d rather be I’ll then go there."

"I have been a patient at The Warren since 1990. Over the years I have seen nearly every GP based here. I have seen the practice transition, improve existing services and introduce new ones. Yes, there are difficulties trying to get through. If you ask the receptionists what the best times are to call, they will let you know. When there have been any issues they have promptly been resolved. Please be 'patient' (no pun intended) with them. Imagine how many of us are on their register. I can not fault the receptionists. They are brilliant! Over the years you get to know them and they you. They ask after you and your family. The GP's, especially mine (I won't mention their name as you may want to switch over to her/him :) ), have always had the time to listen and address my concerns. If I could give them all 10 stars I would. To all the staff and GP's at The Warren Medical Centre, I thank you from the bottom of my heart and an extra special thanks from my Mum (91) who is not on social media. Thank you for going above and beyond during lockdown and Thank You for your continued service to us all. 3/3/23 - Not happy with the amount of time spent trying to get through lately and then not being understood by some new members of staff on reception. Please address these issues."

"I booked my son in for the flu vaccination at the Catch-Up Clinc and the service both during booking and on the day was excellent. The staff were extremely friendly and professional."

"The service I have been receiving here has decreased in quality majorly over the years. I had a double appointment booked today - which I had called a day before to confirm. Today, I went in, had my first appointment (I even asked this pharmacist whether the nurse knows I’m waiting and she said yes) waited for half an hour then went to ask the receptionist how long it’d be. I was then told that the nurse wasn’t in hence my second appointment couldn’t be carried out. When I said I spoke to someone a day before to confirm and also have been waiting for half an hour today (and no one told me the nurse isn’t in), they were very unbothered. The service here is getting atrocious day by day as this isn’t even the first time something like this has happened. When you’re waiting in the line at the GP, the receptionists are just on their computers not calling you forward and when you call from home, they don’t pick the phone up!"