Private Ultrasound Scan

"I felt incredibly disappointed with my experience last week. We experienced a missed miscarriage but I would have expected better care and communication from the sonographer. When we went into the room and during the scan the lady said nothing for about two minutes and just asked me if I’d had any bleeding or pain, I had to eventually ask her what the problem was and was there a heartbeat, she just shook her head. I asked her what would happen next and she wasn’t clear at all- she just mumbled and said go to AnE. She didn’t say “I’m sorry” at any point, she didn’t explain what she could see in the scan, what my options were and said the bare minimum. She then sent me the scan results in the usual way which was not sensitive, nor was asking me to complete a customer satisfaction survey a few minutes after I was crying in the car outside. I had to Google what the CRL numbers were that she included in her medical notes that were attached to the picture to understand what they meant. Awful experience. I know this wasn’t her fault and this is a common outcome but the customer care, communication and general experience added to an awful traumatic experience. I would recommend you go elsewhere."

"I booked in today got an appointment straight away, they listened to what’s happened and why I suddenly came at 10 weeks etc for a first scan… the lady who did my sonography was brilliant so kind and reassuring. Thank you so much great service!"

"This scan was done so quickly it was like spot the baby and then that was it... I don't think it's worth the price at all. I might as well saved my money and waited for my scan on the NHS. As soon as I came in I was out the door everything felt so rushed."

"The worst experience I've had with a scan clinic. The receptionist (Ade) was not only rude but entirely incompetent. I had questions about a scan I'd booked and he couldn't tell me any further information that wasn't on the website, nor would he transfer me to someone who would know, and instead said that I should just cancel it if the website doesn’t have the answer. Clearly this clinic isn't interested in helping patients or making money themselves if they're hiring someone like Ade to handle all the calls. If you want even a half decent experience with your scan and want to be treated with respect, avoid this place at all costs!"

"Had a early baby scan and was very pleased with the service at this clinic. Lovely quite clinic. The sonographer was very polite and always asked if we was happy about the scan. She explained in detail what she was checking and asked would we like more time. Very happy thank you very much x"