Riverside Centre

"I'm reading the negative reviews about this mental health hospital, and I am shocking! All the member of staffs, mental health professionals amezing. Empathetic, helpful, very kinde . Absolutely 5 stars"

"Still struggling to heal from my extremely traumatic experiences of being on their ward. The staff are appalling and not all safe to be around vulnerable people. I am yet to even receive so much as an apology or acknowledgement of serious complaints nor any after care or help to deal with the TRAUMA they put me through"

"My son spent 28 days in Frays ward, very nice friendly and professional staff, especially the doctor. My son had his own room with a bathroom. Food was amazing."

"This place is not a therapeutic atmosphere for people suffering with mental health issues. I was admitted onto Frays Ward as an informal patient that was experiencing psychosis. During my stay on the ward, the only treaent I received was medication. They dose patients up on benzo's so they are walking zombies. Any time you approach a member of staff for a chat or to raise an issue you get given meds and get told to go away to your bedroom. They have no therapeutic activities to keep patients occupied, have insulting staff members that like to us force on patients and they don't like it when someone challenges their decisions. I have had a very unenjoyable stay during my time here. There is no communication between doctors and patients and even less between patients and nurses. The TV is stuck on 1 channel that the staff refuse to change and people are just left alone in their head. The food is awful, the kind you wouldn't feed to your dog. I really would not recommend going to this hospital if you are suffering with mental health issues. They falsify information and do not let patients know their rights. Overall it is a very sad state to see where tax payers money is being spent in a hospital like this. Staff need lessons in how to be courteous and empathetic."

"As a family member, most hospitals could not be bothered with you, but the staff at this hospital took the time to explain everything step by step as it was happening, and I was treated with respect at all times! My loved one was confused and disoriented and was cared for very well. It was really a breath of fresh air, and other hospitals could take note, obviously the patients have a different memory because it is a tough time for them, but my loved one improved rapidly and the staff called me whenever he needed anything and even took the trouble of combing the hospital for a lost parcel! Thank you!"