Chelsea and Westminster Hospital Emergency Department and Urgent Treatment Center

"We were seen and discharged in 2hrs total stay for our newborn on a week day around midday. The doctor was really nice, patient and explained everything and we left with no questions and without being rushed. Parking available at one level down."

"Great Hospital. Competent doctors. No prejudice. They treated my 3 year old promptly. One of the best hospitals in London."

"Thank you to the lovely man in reception for always being polite and kind. I've been to this A&E two times. Once for myself and once for a friend. Politeness in reception isn't usually the case with NHS staff, so I have to acknowledge it when I see it, and be grateful for it. Now, I'm giving 3 stars because the waiting time was 6+ hours, and the doctor who saw me didn't really help much. They also couldn't explain why I had certain symptoms and told me they didn't have specialised tools needed for my situation. Don't get me wrong, the doctor wanted to help, and they listened to me, but I don't know if they had the expertise to do so. Having said all this, I understand it's not the hospital's fault there is limited funding so they can't purchase everything they need, have specialists or have enough staff, so there's shorter waiting times. Edit: I noticed (as I've now been to this A&E times aplenty, due to myself being sick, but also friends) that the medical staff can be polite and accommodating, or rude and difficult, at times. They also do not seem to be trained on how to deal with patients with mental health conditions, or patients who are neurodivergent."

"They are helpful but you will be waiting a few hours in total to have everything done. Good time to come is after 9am as shift change has happened and more staff are about. It is clean and the staff are good..."

"I had a really strong bag pain, When I arrived I was waiting about 1,5-2 hours, then my doctor examined me and gave me some medicine absolutely free Now I’m much better. Thank you very much"