West Valley Hospital 81 - 85 Station Road, Croydon CR0 2RD

"I attended West Valley Hospital in West Croydon to see Mr Kunasingam about my bunions. I was pleasantly surprised to find they offered free onsite parking which makes a huge difference in Croydon. I was reminded about my appointment by phone and the member of staff who called me was extremely polite. At my appointment I was seen on time which was great as I had to go back to work. The hospital itself was a hidden gem I really had no idea it was inside an office block. The reception staff were helpful and Mr Kunasingam was extremely professional. He has reassured me about surgery and I feel confident having treatment at West Valley Hospital. Thank you everyone at the hospital ."

"I visited West Valley Hospital on 07/10/2022. I had a great experience. The administration team were very polite and kept me sufficiently informed from start to finish. I was given clear instructions how to find the hospital and was warmly welcomed in to the hospital by a lovely receptionist called Hannah when I arrived for my appointment which straight away put me at ease. I attended the hospital for steroid injections in my trigger finger and wrists having suffered with arthritis for the last two years. I was seen by Mr Jae Rhee. He was fantastic. A procedure of this nature is not pleasant but Mr Rhee did his best to ensure I was comfortable and calm and knew each step of the procedure. Since having the injections I feel like a new women and wish I had them sooner. I am finally pain free for the first time in two years! I had adapted my life to suit my arthritis and now I can finally do normal everyday task like open a screw top bottle of drink! I can not thank Mr Rhee enough. I highly recommend West Valley Hospital and will definitely be using the hospital again."

"Horrible experience!! Don’t recommend to anyone! Went to this clinic to support a friend during an urology appointment. The clinic called the patient asking to come in 2h earlier than originally booked. We arrived earlier, the receptionist was cold and unfriendly. My friend was called in just to wait in another reception room for another 2h without ever knowing when she would go in. I go and politely ask the receptionist how long it would take; without checking anything with arrogance as if I was bothering her she tells me the surgery would last 4h. I immediately panic as my friend did not go in for any surgery. so at this stage I have to insist for the receptionist to check on the system; she calls someone who tells her it would take another 30mins. She did not apologise or seemed slightly embarrassed by the appointment confusion and creating that much panic. Very unprepared staff, zero empathy for the situation. Not the type of place that makes you feel welcomed. The report from my friend on the urology department was that terrible care was provided all throughout it. Procedures were unnecessarily painful and too much exposure of the patient with too many people in the theatre."

"I had been suffering with dry eyes for many years and thought I would just have to accept it and continue with drops and gels on a daily basis. I decided I had to take control of this condition which hundreds of people have. I made an appointment to see Mr Saj Khan at West Valley Hospital Croydon. My experience from the very first appointment reassured me I had made the right decision. Staff were exceptional and Mr Khan examined my eyes thoroughly and set out a treatment plan - something I had never been offered despite the years and tears! of suffering. Mr Khan was professional and knowledgeable in every aspect - not only using medical terms but explaining them in a language I can understand. Thank you."

"Fantastic place, great service from people working here. Ladies at the reception are just brilliant, friendly and very helpful, and so is my physiotherapist Nicholas. Very professional, with great attitude towards work and patients, fantastic skills and knowledge. A specialist with the vocation. With his support I got from crutches to skipping rope within few months only and this is post major operation on my lower part of leg (as the consequence of an accident that put me in the wheelchair for several months some years ago). Hospital offers many different services - I only used physio. It is very clean and tidy and quite. Maybe too quiet. I walked past this place many times and would never have guessed there is a hospital in this building until I was referred here and got an address on invitation letter."