City Taxis 3 Bold Street, Sheffield S9 2LR

"The driver was brilliant but the operator didn’t listen to my request. Sent a hatch back instead of the estate vehicle I’d ordered and agreed to pay an extra £5 charge. Luckily my wheelchair was shoehorned in along with the three adult passengers. Do better City!"

"I’ve not got the app. As I needed a taxi quickly. The phone system said to say your address after the beep. There was no beep. Then when I spoke it said it could not hear me. Ended up hanging up and ringing again and pressing the “don’t want to tell you my address button” Spoke to someone. Taxi arrived. Journey fine. Arrived, and said. I have a text, you take applepay. The reply was, no I don’t have a card reader. It is cash or pay in the app. Luckily I had some cash. But overall not a great experience with booking. Taxi driver was fine"

"Appalling. Been using them for years. Ordered a taxi. Was told it would be 20 minutes. Half an hour later I rang back and was told it would be another half an hour. Had a text confirming taxi was due. 20 minutes later I tapped on the link to track driver. A message appeared informing me the taxi had been cancelled. Never using them again"

"The 3 stars are for the drivers, NOT the company who now add an automatic 20% tip that the drivers never see. The few that do get 20% deduction on the tips as it’s just counted as part of the overall fare. As for how they take advantage of their account with NHS Patient Transport services (City Cabs, Not the drivers) is disgusting and makes my blood boil. On a good note, having recently suffered 2 strokes. I do need taxis on a regular basis and the drivers couldn’t be more polite and helpful. When I struggle to carry my weekly shopping, they always empty my shopping bags out the car and carry them to the front door. I recommend if you use City Cabs that you pay any gratuities in cash. If City Cabs delete this review then I will volunteer this review to The Star but in a lot more detail"

"Have used City Taxis over the years and never really had a gripe but Tuesday last City Taxis really let themselves down. Off to London for the Queens laying in state -booked a taxi go take us to the station. Clearly marked the booking (on line) that it was for five passengers - three adults and two children. Taxi arrived on time when driver stated he could only take four ! Asked driver to contact the firm and explain why this had happened. Even phoned ourselves and were told that another taxi couldn't be guaranteed. Train to catch and not sure now if we would make it. Lo and behold, another taxi arrived - though this driver was more helpful- he could only carry four. A decision was made to use them both thereby paying two fares instead of one ..... To make matters worse, en route we noticed a taxi that could have carried us all going the other way ! Our driver said that that was our taxi albeit late. Will think very carefully about booking City next time, particularly when a deadline to meet and this episode showed a total lack of organisation and awareness."