HLGB

"Until recently I was a tenant with these guys and wish I still was. They were always professional and prompt through the 2 years I was with them. Even through the recent pandemic I was kept upto date with the check out etc frequently. My new agent could learn a thing or 2 from them."

"Shambolic experience. Surely only a matter of time before they feature on rogue traders. Rented a flat with them for around 2 years. Their standards are abhorrent and the state of the property when I moved in was sickening. It was very much a case of "Here are your keys, it's your problem now". Numerous problems over the years included complete negligence towards their tenants, not fixing serious issues with the property and little/no response to my complaints. The final kick in the teeth was them attempting to take my deposit through desperate, extortionate means (£200 for a 'light clean'). The irony and cheek of the situation was unbelievable considering they had allowed me to move in to a property that was so filthy it took me 12 hours to personally clean. The staff were all fairly polite (to my face), although obviously incompetent. There was one strange moment in which a certain employee had entered my property for an arranged check up. I walked into my kitchen and found them peering in to my fridge, I assumed they were merely checking the cleanliness (again, ironic). When I said hello, the employee looked shocked and was snacking on a cheese string from my fridge. He pretended it was his already, and it was incredibly awkward. I wouldn't have minded if he had just asked."

"They were a shambles start to finish. We arranged to check in to our rented property 3 weeks in advance. About 1 hour before, as we were driving there, the agent called asking if we want to move in today...? He said the property is in a state. Naturally, it is expected to move into a clean flat. So we arrived given we were on the way already. When i say there was poo on the walls, I mean there was actually poo on the walls. I have never seen such a dirty place. There was cannabis in between the sofa, as well as food, sauce, and that's just the beginning. Well done HLGB part 1. First thing that stuck me was that he was a big lad. The repairs system was shocking throughout. One time we had a flood and no water (it was a fairly new building). I was out of the country so my flatmate dealt with HLGB about this. I was out of the country for a further week. When flying back, my housemate told me the problem was still not fixed. I arrived back, now more than a week since it was first (of many times) reported, to a property with no water and a seriously properly flooded carpet - which was never repaired and stained then onwards. I told HLGB I would stay in a hotel and bill them - it was then that they finally brought someone out - only about 9 days of no water later. This is the tip of the ice berg - just avoid!"

"One of the worst experiences I have ever had. The agency cancelled 2 properties the last minute that required me to travel across half the country and when the train tickets were already bought they called me last minute to cancel 2 of the properties stating that 1 is still available and will continue to be viewed as scheduled. After having arrived in the place, I found out that apparently the key for the flat is "missing". The agent said sorry but there is nothing he can do about it. Oh, also, the agent appears to be working in the industry for over 2 years. So, in other words, having travelled with train across half of the country was completely for nothing thanks to HLGB. Be careful, as over the phone they sound really warm and professional while in reality they really are not."

"We rented a property from HLGB and had no serious problems during our time with them. There were a few minor things wrong with the property but the maintenance company had them all sorted within a few weeks. Communication with HLGB was good throughout the tenancy and the handover was a breeze. I can thoroughly recommend them to rent property through. Dave Latham"