DFS Sidcup Sidcup By-Pass Road, Sidcup DA14 6LX

"STAY CLEAR from this store and company! Terrible customer service, no regard for customer care and zero communication between them and warehouses /suppliers. Better off going to the suppliers such as Dwell or other brands. Not only is it expensive but you think you’re getting a quality product for a big price when thats not the case. Other alternatives are far better. My order was messed up without even me being contacted and I would have been left without furniture if I did not contact DFS for an update almost a week after it was due. Trust me when I say stick to IKEA or sofology. Terrible."

"Avoid at all costs if I could give 0 stars I would! Ordered 4k worth of sofa’s in august which were delivered faulty in November I contacted DFS straight away they sent someone out to look who immediately agreed the sofa looked about a year old the leather was really saggy and the sofa was creaking he said the bottom half of the sofa needed to be replaced I then noticed the 3 seater was not lining up when not reclined and there was a huge gap between the seats and it also started creaking I once again called DFS they stated someone would be in touch no one ever called me so I chased this up by this time my 2 seater was now also sagging at the back and looked about 5 years old I told DFS I wanted a refund and they needed to collect the sofa’s! The store then rang offering me 10% back if I kept them which I refused they then offered me to choose new ones I went into store and chose a sofa by the following day I decided I didn’t want to proceed and cancelled the order as I was worried the same thing would happen again snd didn’t want the stress I then went into store for a refund and was told this could take up to 28 days which I pointed out was illegal and by law they have a maximum of 14 days.. my sofas have been collected and no refund has been processed so I now have no sofas and am 4k out of pocket if I don’t get my refund by Saturday I will be reporting you to trading standards and I’ll also be going into store to speak to the manager I’ll also be telling every potential customer that I encounter whilst I’m there what you have done and showing pictures of my faulty sofa’s! Totally unacceptable it takes minutes if that to issue a refund you are deliberately withholding my money for absolutely no reason! Disgusting company you were quick enough to take my money but are in no rush to give it back! the stress and upset this has and continues to cause me is unbelievable!"

"Awful company! We’ve had 2 sofas from DFS in the past 6 years or so. Both were electric recliners and both have broken in the second year of owning. With the latest one we had to wait 3 weeks for an assessor to come and look at it, then we were told the motor had gone and it would take 12 weeks to get a replacement (which I thought was a ridiculously long time to wait). At the end of the 12 weeks I called to ask what was going on (no one from DFS keeps you updated) to find they’ve moved the goalposts and it’s now a 4 month wait. I will advise everyone I know to go to SCS or another sofa place as these are rubbish"

"Great place to look for furniture. We were seen and assisted by a lovely lady called Helen, she helped us with measurements, which sofa would fit through the door and down our hallway. If it wasn't for all her support and knowledge we wouldn't of ordered our sofa. Thank you"

"Absolutely unscrupulous. Sold us a sofa and footstool, got the order wrong. Corrected the order but the sofa has weirdly deformed cushions that are at least 3.5 inches too small. You could park a car in the gap. They won’t do anything, saying they will settle as we crush them down. They’re not all foam, so they shouldn’t crush down, but if they do crush down far enough to cover this gap then that’s a fault too. Also said if we accepted an order we could subsequently return the footstool. That was a lie and they won’t take it back. Subpar quality goods with a 1970’s usa car salesman attitude. Avoid this place so you can avoid a drawn out fight exercising your right to return. I’ll now have to pay an independent upholsterer (shocker the one that came out was on their payroll) to contest this is acceptable or normal, and there’s no doubt they will. Absolutely awful business - the irony is I told them I hoped they stood behind their products as many furniture shops are so unscrupulous. The answer at the time was “we’ve been around ages and we stand by our products” Couldn’t be less true."