Furniture Village Croydon

"We were served by Shanta during our visit and she wowed us with 5* treatment. She was caring, patient and knowledgeable of the different types of sofas available. Shanta was keen to learn what it was we were looking for in a sofa and helped us find the right one. She wasn't pushy at all, allowing us time to make the right decision. Shanta really does have great customer service skills and is an absolute credit to your team. Thank you for your time. Indra"

"I have ordered a sofa with very clear agreement on a delivery date yesterday (1 to 2 weeks max). I was supposed to receive a call from the delivery department today. Instead, I got a message informing me of a 6 weeks delivery time!! Impossible to reply the email and no one answer the phone. That is just not a way to do business. Never again."

"Excellent service, staff Sean is extremely helpful. The sofa arrived 2 weeks earlier than expected. The delivery staff is also excellent in service and well communicated with us. The sofa looks gorgeous and everything works perfectly well"

"Initially a mixed experience, staff ranged from almost oblivious to alert and helpful. Finally asked by Kerry if we needed some help as we were looking for someone to assist us. She was a great salesperson, never giving the impression that she was selling to us but rather she was attentive and informative. She was able to provide us with all the information we needed and then provided a hot drink and cookies whilst made our decisions. As a result we walked away feeling that we had a good quality product at a good price. Delivery time is excessive, currently 3 months, but for the right product it is worth the wait. Interest-free credit took the sting out of buying more than we were shopping for - as well as the fact that delivery = having the furniture installed in our room and packing removed. Would not hesitate to return for furniture in the future - and would certainly ask for Kerry to assist. Her knowledge, experience and good nature made the purchase a pleasant experience. As to the actual quality of the furniture... excellent for the price but we await final delivery to verify what we receive is as good as what we saw in the showroom."

"Furniture Village has a beautiful range of good quality furniture. The store is big and very spacious the furniture display nicely to give you an ideal. The prices are reasonable. The staff are very helpful and friendly not pushy at all. COVID restrictions are in place. Worth a visit."