Sofology Brent Cross,

Tilling Road, London NW2 1LS

"Last night on the 13th of March 2023 was the first time visiting Sofology. Being a first time buyer myself and my partner are looking for a great sofa to fit our needs & style. Unfortunately, our experience was awful, feeling very uncomfortable & awkward. I appreciate staff should welcome us into the store & maybe saying a bit about how it is best to look around at the sofas e.g. colour selection booklets, however if a customer explains they just want to have a peaceful browse first, this general means leave the customer alone to look & discuss between themselves first. Jumping on a customer and then repeating you don’t work on commission but then pushing to find out more and more about us isn’t a great look & looks to me like a push for a sale. Understand that if a customer is interested in a sofa, they will ask the questions they need. Through this experience we have purchased somewhere else on the same night and we will definitely not be returning to this store and have told others of our awful experience. Final note to add, it was your female employee who gave this bad customer service."

"Came into the shop today with the intentions of just browsing in the Brent Cross store. Spoke to a member of staff named Phillip. Was a pleasure to talk too, knowledge and engaging. But not in anyway impeding. We ended up purchasing a new leather sofa. Really happy with the time and personable approach. True professional service."

"Placed an order on 16 October in store. We knew exactly what we wanted and the lead time was 7 weeks which was perfect! Now they are saying the sofas won't enter their network before 19 December which is 10 weeks from date of order! This is very MISLEADING! No one to answer the phone and when they answer can't help in any way, all they say is if you wish to complain choose option 3! No one answers on option 3 obviously! BEWARE and don't trust their lead times, just trying to sell without keeping their promise on the date! That's not quite funny when people are moving homes and have no furniture coming up to Christmas!"

"Excellent choice of sofas. Fizz was the perfect salesperson -extremely helpful, knowledgeable and friendly. He understood our needs really well and the whole experience was enjoyable. I wouldn’t bother going else! You’ll save yourself a lot of time."