K FURNITURE CO LTD,

281-283 Cricklewood Broadway, London NW2 6NX

"Had very friendly and professional customer service at the shop by a gentleman called Jason , followed by prompt delivery on time by very helpful staff. Overall very happy with the hole experience"

"Jason thanks for your help, your patience in dealing with my requirements was appreciated. I am happy with the sofas. See you again soon."

"Good quality reasonable priced furniture. Very good customer service, knowledge of product and helpful sales staff...Jason knows his stuff."

"The sales man we dealt with was so welcoming and helpful and showed a great interest in us as people. I feel he went above and beyond to help us and made the whole experience very easy. We had looked in a few different places before going to K Furniture (Hayes)but it was the great price and amazing customer service that sold us on it."

"0 STARS IF IT WERE POSSIBLE. Had an absolutely awful experience with Alli and Ketan at K Furniture. Please read former reviews and do not ignore! Don’t be misled by the companies response to the reviews, they do not care one bit about customer service and are extremely rude. My experience - they were very disorganised with delivering items. There was miscommunication between staff. When I tried to explain that I’d received a different message from another staff, they insinuated that I was lying and proceeded to insult me! After agreeing on a delivery price at the time of purchase, I was asked to pay 40% (!!!!!) more for delivery of my item. They quoted that they attempted a delivery once (at a time that was never agreed to nor within working hours) and I must pay £30 fee. Very strange and odd behaviour. Borderline shady. They were extremely rude. I was shouted at by both Ketan and Alli, on different days. So ridiculous and infuriating as a paying customer trying to get their goods. I’ve never experienced such behaviour in the U.K. I wish I saw the review about second hand goods being sold as brand new. The furniture I ordered had a lot of stains and was clearly second hand yet this was being sold as new. DO NOT SHOP WITH K FURNITURE, it is not worth the hassle and insult from staff who show no appreciation for customers . You’d have a better experience with John Lewis, Ikea, David Phillips, and know that their goods are trusted. Awful experience! K Furniture, please teach your staff about social intelligence and customer service."