Latzio.com

"DO NOT BUY FROM THIS COMPANY !!!!!! I would score no stars but not an option I purchased a vase last December, received emails advising issues with delivery, waited until the end of January. Still no delivery. Asked for a refund and I’m still waiting and it’s now March. I keep receiving emails advising their accounts department aren’t available ????? Now understand I’m never going to receive a refund from them. TERRIBLE COMPANY, DO NOT BUY FROM LATZIO"

"If only the customer service would match the quality of products they sell. Customer service is appalling. Issues with the ordering process on website meant I needed to cancel the order. One month on and no refund has been actioned. All communication with customer service is met with 'a ticket has been raised with our accounts team'"

"Excellent range of unique products. We bought a sofa which arrived on time and Kate from customer services kept us updated from start to end. We purchased smaller items from Latzio, and they've upped their game. Highly recommend."

"Still waiting on order. Was promised 10% discount as delay by months. Will have to go through dispute claim as not received goods paid for. Would caution purchasing from this company. Edit 5/9. Your company do not respond to my emails to customer services x 3. They do not answer the phone. I am waiting on goods not supplied and a refund not honoured. This is essentially theft as you have taken my money without supplying what was promised. As you are still not replying to me, I will go through a dispute claim. I would strongly caution purchasing from this company."