Bensons for Beds Watford Lower High Street, Watford WD17 2JZ

"Was served by the store manager Nadeem the service was excellent, through the use of their in store technology he helped us find a perfect mattress for us."

"Great products but most importantly the staff are absolutely brilliant no pushy sales people helped us find the ideal bed for us definitely will recommend to friends and family."

"May I take this opportunity to thank Caroline for her help and support today when we popped in for a new mattress. Thank you for you professional manner really appreciate cheers M&N"

"Bensons has to be the worst company I have ever had the displeasure of dealing with. They have caused me a month of stress and frustration and have left me without a bed to sleep on. All started well, the bed was delivered on time and by friendly delivery men. At the point when I started to unpack and assemble the bed, I became aware that the headboard was faulty. I called immediately and after some discussion, it was agreed that the headboard would be replaced with the old one collected and I would receive a gesture of goodwill for the inconvenience. Perfect. Or so I thought. A week later I received a call to let me know that the customer service agent had put the collection through wrong and that it *may* no longer be possible to collect the headboard. After a discussion, I was reassured they would try to arrange a Bensons lorry to take the headboard away. This call was followed by an email to let me know that they could no longer do this and that I would have to arrange the removal of the new headboard. Bensons did offer to cover the council cost however this was creating a huge inconvenience for me, given I was already being asked to dismantle the bed and replace the headboard myself. I explained that I wouldn’t be able to coordinate this however Bensons showed no compassion or sympathy for my position. I would hate to think that an elderly or disabled person could be treated in this same manner. Not to mention the costs of having to get someone to assist with the dismantle and assembly. The final straw was a condescending, unprofessional and accusatory email I received from the customer service agent. I have never been treated in such a manner by any company, ever. The bed was collected today and was literally thrown in the back of a van so clearly will not be given a new home. It was disgusting to see such waste and disregard for the item. If Bensons are able to collect the bed, it is beyond me why they were unable to collect the headboard and instead decided to put me through so much stress. To top it off, they refused any goodwill gesture despite offering one for my inconvenience. I will never buy from Bensons again and I urge you all to take caution - especially if you would struggle to assemble and dismantle the bed."

"We felt that the sales advisor was very helpful and not pushy at all. Very reasonable prices in the sale too and the beds were displayed well. We felt that there should've been more sales advisors as we had to wait a long time, but we understood it was a busy day to the sale ending."