The Warrens Medical Centre Arrowe Park Road, Thingwall, Birkenhead, Wirral CH49 5PL

"My daughter was recently taken ill, we contacted the surgery and she was seen that day. Her symptoms changed so we contacted surgery again, a phone consultation took place and a follow up appointment was made. The reception staff and the GP were wonderful. Thank you"

"The Warren's medical centre.... Well what can I say, this medical centre is so badly run.... Receptionists don't even know how to treat patients and are so rude. I'm half way through my pregnancy, and I have currently moved address, I went in prior to my GP app isn't working whilst picking up my prescription next door at thingwall pharmacy, and went to put my repeat prescription in next door at the doctor's, because it's on a batch of 6 to 7 months for my medication. I asked the receptionist about my GP app isn't working, she just said that your no longer a patient here, and I also asked about my medication that I put in as a repeat prescription and she just said that want be there either. This medical centre is an absolute joke and a disgrace."

"I have just met the new Dr Grey, Dr Ojo was brilliant and when he completes his training in a few months I truly deeply wish with all my heart that he stays at our surgery, he listened he didn't rush me, he was patient and so lovely I don't want him to go, I want him to be my new go to Dr at the surgery! Please please keep him!"

"Told them I moved address and they struck me and my newborn son off there list where I had no doctors and had to go to the hospital when he was ill. Worse gp surgery on the area, shouldn't have to move to another surgery when I have moved 5 minutes further and I will never require a house visit with the gp. The midwives are also shocking here they failed to pick up on my bump being extremely small so I was never admitted to hospital for growth scans, it's only that I nearly had pre-eclampsia they referred me to hospital where I then had to deliver my baby at 36 weeks at under 2kg who was referred to NICU! Stay away from this surgery it seems they are taking everyone off there list as this has happened to alot of people I know. The receptionists are also very rude and don't give you a appointment when u really need one instead of giving them to old people who don't need them give them to someone who actually needs one. My mum phoned 2 weeks ago to book one as she could not walk and had severe back pain she was told there was no appointments for 4 weeks. I then had to take my mum to arrowe Park to be seen there for sciatica, they were disgusted that this gp practice never gave her a appointment. STAY AWAY!"

"5 stars for medical care - the doctors and nurses are incredibly helpful and welcoming. 0 stars for practice management and admin. It's impossible to actually contact anyone in the practice - phone rings out constantly, there's no email to contact anyone, and using Patient Access doesn't work as details that are correct don't match what's supposedly in their system, so you have to call them, and then the phone rings out over and over...."