Specsavers Opticians and Audiologists - Wigan 3-5 Standishgate, Wigan WN1 1UE

"Won’t let me book an online appointment because I apparently missed one, I had none booked. Told me I have to go on the day and hope there’s a cancellation, not exactly practical for a working mum- there’s a reason I book in advance!"

"Terrible service and massively unhelpful. Apparently, you are not eligible for a free contact lens trial if you have ever had contact lenses at any point in your life, even though the website says that customers are permitted one trial per year and that trials are available for anybody new to lenses or who is wanting to change their type of lens. My previous experiences of Specsavers weren't exactly positive and I was only planning to start using them again as they have details of lenses that I had several years ago. My medical needs and eyes have changed significantly in over two years since I last wore contact lenses (or saw anyone at Specsavers) hence I need to try some lenses. But, having worn contact lenses over two years ago makes me ineligible for a trial. This has reminded me why I stopped going to Specsavers in the first place so I suppose it has worked out well for me as I have received far superior care at Vision Express. In my case, I should never have gone to Specsavers and this recent experience confirms that."

"I felt that the staffs were not appropriately competent. I noticed a few mistakes as well as miscalculations in the price of spectacles. I am not sure if I was charged fairly because two individuals priced me differently."

"Can't fault the service. My son has been using here for his glasses for past 10 years. Always friendly and helpful staff. Also you can get through on the phone aswell, which is very rare nowadays!"

"Great service. Best eye exam I have had in 4 prs of glasses long (about 15 years, NOT done with SpecSavers). Excellent selection of frames in a range of prices. Best fit in about 15 years too."