CitySprint - Birmingham Service Centre 59-61 Melchett Road, Kings Norton Business Centre, Birmingham B30 3HP

"Awful company. They pick up and deliver for inpost lockers but just go onto the inpost socials and see the amount of 'missing' parcels. Shambolic service. I brought an item on vinted 2 weeks ago seller posted via inpost locker courier picked up on 23rd December no updates since clearly been stolen by the courier or someone at warehouse. Shocking. Avoid"

"Have waited in all day for my large Wickes order. I am disabled so was waiting for the courier to ring the bell so i could ask them to place inside the garage doors via the driveway until my husband gets home. After waiting all day i finally get a text to say my large order had been delivered and signed--WASNT SIGNED FOR AT ALL!. I have a security camera. No one knocked my door or called me to ask where i wanted it. Instead, it was put all along my path where i now cant get my wheelchair along and my poor husband will have to carry THE HEAVY items all along to the garage after work. So much for paying for delivery! Hopefully it wont get stolen as i cant move it myself until my hubby is home!"

"Delivery was due between 8am and 1pm. Delivery did not arrive. I called City Sprint who diverted my call to Wickes - they said I must wait until the final deliveries could be made at 7pm. I cancelled a hospital appointment to await this important delivery. The items did not arrive. The next day, I checked the online order status, and City Sprint had told Wickes that the items had been delivered. I spent nearly an hour on the telephone to City Sprint who could not find any way to find out about this failed delivery/delivery fraud, as I only had my Wickes order number which their system does not recognize. They have no way to look up deliveries based on the customer's name, address or post code! Wickes were also unhelpful as they had the items as "delivered", I was no longer a customer, and they just referred me to their website - which said it was delivered. Waiting to hear about my complaint..."

"CitySprint is a joke!!! Ordered from Wickes twice and twice we had problems. The first time they didn't show up in the time slot they provided and today they didn't show up at all, sending our goods back to Wickes. Apparently, the “driver” was outside our house at 11:45 stating no one was at home even though we were, no contact from a driver. Terrible service, no one is ever available on chat and the advisor on the phone is unable to resolve any issues."

"Very pleasant team, had a delivery of sand and gravel from wickes, as we have no access to our back garden I was able to let them use a trolley I had, which made their job easier as lugging heavy stuff is not good. I would politely suggest you supply your delivery teams with equipment to enable them to do the job in difficult to access places. They really appreciated me having a trolley at hand, and deserve to have this sort of thing on the van for those heavy items."