Rumble Tumble Harrow Ltd

"Where do I start... 1. It was a breeze booking a slot in their website even the night before. 2. When we arrived, the space was small and cramped with lots of people(adults and children). Although it was a Sunday, the number of customers would have been limited considering the very limited spaces of the play and common areas. Prams were parked inside making the place even less spacious. There should be a separate area for prams outside so as to maximize the space. There was a birthday party for a kid as well. At first, we were not comfortable due to the volume people and there was no proper ventilation plus we didn't have a table and chairs to put our stuff. But after some time, other earlier groups left which provided as a table and more space to breathe in. 3. Me, my wife and our son enjoyed playing in the under 3s area. There were not a lot of kids/adults in that area so we were able to have the space for us most of the time. At one point, there were 2 older kids who went barging in and played for a while without someone stopping them not even their parents or a staff. That's why playing areas of older and younger kids are separate as older kids can have the tendency to knock smaller kids and cause accidents. 4. The toilet was clean, although there were no paper towels. It could have been much easier for some kids to dry their hands using paper towels. Not all kids are comfortable using the noisy drying machines. 5. I'm sure every parent who goes to soft play areas know that SOCKS MUST BE WORN especially in the soft play areas. There was one bloke who was walking BAREFOOT in the playing area and in the common areas. He even sat comfortably on one of the couches and put his feet up. Absolutely disgusting!! Even worse, NO ONE EVEN BOTHERED talking to the man who brought all his fungi or whatever foot infection to the play centre!! The couch where he was sitting and showing off his feet was just a metre and a half away from the area were more than 3 staff were chatting. 5. Lastly, we have to leave as our slot came to an end but when we went out, 2 men or dads were smoking very near the entrance/exit doors. I mean, is this even allowed? Knowing there are a ton of kids inside who can easily inhale their killer smoke when they pass? That shouldn't be allowed, management should be more strict on this. Anyway, all of these are just our honest opinions and I was only trying to highlight some points for improvement so at the end of the day, everybody is safe whilst having fun. Will we come back again? MAYBE or Maybe Not."

"Highly recommend this lovely soft play centre. We had a birthday party here for our little one and all her friends last weekend, it went so well the kids had such a fun time especially during the party games that were organised for them. We thank the owner and the lovely staff who made things so easy and accommodating to our requirements. Thank you!"

"I booked a party with you and I am writing to express how disappointed we were with the service we paid for. Firstly, the food was served first to the adults and the children were left waiting for their food. The children were very hungry and were left waiting and ended up taking some of the adults' food which was served in the public space. We couldn't understand why the adults would be served first at a children's party. Then, when we went into the private room, the children were served the birthday cake first before the food. Obviously the children were more interested in the cake than the food and were upset and cried because they wanted to eat the cake first. This meant we had to explain to them and manage this rather than enjoying the party. I'm not sure whose idea it was to serve the cake first but it was very frustrating to have to manage and should have been done at the end. We were disappointed by the staff who were supervising the private room, as we were expecting them to create a party atmosphere for the children with a disco and fun activities but they didn't and again, this was incredibly disappointing. We could only stay in the private room for a short time before we needed to go back to the public space and it felt like a waste of time and money. Children were not allowed to eat the cake and were told they had to take it home, but in the end they hid in corners to eat it! Some children could not make the party, and only 5 children turned up. We still paid for all of the 10 children even though 50% of the children attended which really was a waste of money - £17.50 per child! The soft play area was nice but we definitely wouldn't recommend booking a soft play birthday party and gave you zero stars. It was the worst birthday party we have ever booked."

"This is a local soft play venue. I think the experience is much better if you don't have to drive around, struggling to find a parking space, as there's no car park available for customers only, and the couple of spaces right in front of the entrance are taken. The venue itself is nice, attractive and clean. It's not very big, but has everything a soft play should have, and more. There is a small sensory room as well, darkened, which contains some "playing with the light" features. There's an area for small children, where they can play with appropriate toys. Toddlers under 1 might get bored quickly, though. A tiny café on the spot offers a coffee from a coffee machine, but nothing artisan or professional. Light snacks available as well as bigger meals like all day breakfast or a selection of sandwiches and paninis. Toilets clean and in good condition, although during my visit the hand dryer unfortunately wasn't working. The mobile connection in this place is very poor and there's no Internet access. General impression - good. My 6 yo said "I loved it, Mummy", and I guess that's what's the most important."

"We’ve been visiting this place last Tuesday 19.06., and we were extremely happy with the soft play! Cosy , not big, nice and clean, looks really safe what is the most important! We will come back once again:)"