Marks and Spencer

"I went shopping for my husband’s outfit for work party at M&S Sutton. Shop assistant, Selina was amazing. She helped me choose the colour of the shirt that matches the blazer I’ve got for my husband. Helped me order the trouser to go with the whole outfit. Superb customer service! Thank you very much Selina!"

"Poor service today in the MS Cafe. Understaffed and practically nothing available from the menu, including baked beans for the jacket potato. When questioned why they couldn't just buy some from the MS Foodhall downstairs, the response was, 'we can't do that.' Absolutely no shame, management needs to step up and find solutions."

"At M&S Sutton yesterday, my wife was abysmally treated by a member of staff who was more interested in a private chat with a mate than serving. When Fay asked her for directions to a department, this woman gave her a filthy look and pointed without so much as a word before returning to her chat. Is this acceptable to you? Sadly, we don't know the employee's name but can you ask all your staff to behave with courtesy to customers in future? If not, you will lose them and deserve to."

"Mostly a nice and pleasant store, in the middle of an otherwise inauspicious high street. Been shopping here for years. Two current negatives, though: the current choice of mens jeans appears quite limited (although that is probably more a reflection on the state of global supply chains) and for reasons unknown, they have stopped selling suits and formal wear, which now means that if you want to try on a suit, you'll have to trek to either Croydon or to Kingston."

"Very good prices for casual clothes on promotion, a wide selection and a wide range of colors. Professionally trained consultants who help to solve problems quickly, help people with special needs to shop calmly in their store, smiling and kind, calm and responsive. Good choice for shopping. I recommend!"