F.R. Jones & Son,

London Road, Swanley BR8 8GA

"Amazing Customer Service! Phoned up to ask about my order and Jason who answered was very polite and helpful! Went above and beyond and made sure I was happy. The Customer service from Jason was exceptional. Wouldn’t hesitate to place an order from here in the future and everything is very competitively priced."

"Fr jones, By far one of the cheapest online retailers for forestry/arb items. Good sales on frequently will definitely continue to use them. Easy to contact with issues or queries. Only thing is some times they say they have stock but after you order there not available but again website might not update the quick. Would be great if you could create an account for non business clients with some sort of returning custom discount for the folks that are employed that have to supply there on gear."

"Brilliant customer service! Today I called up to enquire about a chainsaw mill and had a few queries that needed answering. I spoke to Nicola at first whom was very helpful and guided me through the different options available to me. Then I spoke with Jason, he too was efficient, helpful and finished the process with me. I felt valued as a customer , now eagerly awaiting my new mill, bar and chain. I recommend using this company and will likely be a returning customer."

"FR Jones and Son offer incredible customer service. All the kit I have purchased has been at a great price. The team of Jason and Tyler are stand out people when it comes to answering any questions about the products. I would recommend buying kit from FR Jones and son. Not many places have customer service like them. Keep doing and excellent job."

"I placed an order for 2 kids toys for my sons birthday, i was then informed that one of the items was out of stock, so i told someone to cancel that item and to just dispatch the available item. I am still waiting 2 weeks down the line for the item to be delivered and still nothing! So my son will not be receiving the gift he was so desperate to get for his birthday. I have tried phoning them but no answer Absolute disgrace of a firm! **UPDATED** I finally got to speak to someone and they offered me a full refund and the matter was resolved."