Dorset Cottage Holidays | Dorset Holiday Cottages Letting Agents

"Cherry Tree Cottage is in the perfect location offering an abundance of nature, history, walks and tranquility on the doorstep. I looked forward to returning to the cottage every day it is so homey and relaxing with everything you need. It was a perfect holiday...the best I have had for many years and we will certainly return."

"We stayed in a property that was clean and recently redecorated, however we weren't happy with the service from Dorset Cottage Holidays. We booked before covid and couldn't take our original holiday dates of April 2020. DCH refused to refund our payment, but they offered us the same week in April 2021 - however they charged us an additional £20 booking fee for the privilege. When the time of our holiday arrived, lockdown hadn't lifted which meant we couldn't take the full 7 nights we'd paid for. DCH therefore charged us a significantly higher daily rate (£158 instead of £108 per night) and refused to honour the original price, although we protested. When we got to the cottage itself, we found it had a lethally steep staircase. Comments in the visitor book show previous guests have been taken to hospital after having fallen down these stairs, but the staircase wasn't mentioned in the advertisement and it made the property a challenging place to take young children. We also started finding rusty nails in the garden from repair works the property owners had had done. When we contacted DCH to ask if they could make a thorough search of the garden they did nothing about it and didn't even respond directly to our messages, even when chased. They said they were liaising with the owners. The problem may be that DCH is a letting agency, whose customers are the property owners - and not the holidaymaker. The people who rent the properties are effectively just "the product" being sold by DCH to the owners. Therefore DCH's customer service is directed to supporting the property owners (who are their clients), and not the holidaymakers - and it shows. I will not use this firm again."

"These guys are a total mess. Not only did it take me weeks of emails to re-arrange a booking, they then charged my card twice for the same booking. They they charged me the full deposit £250, for leaving a bowl of fruit. After a complaint they agreed to repay £190, but this money is still outstanding after 2 months. I am forced to take them to small claims court to get this paid. This behaviour suggests they have cashflow issues and may be going out of business, buyer beware."

"My husband and I stayed at Greenhayes in May and were delighted with the cottage.There were so many little touches the owner had thought of. Even though it was a little cold in the living room, the wood burner was easy to use and warmed everything nicely. The location was quiet and the garden was beautiful and secluded. We know the Purbeck area very well so it was the perfect spot to re-explore our favourite places. The welcome basket was very useful and a lovely touch."

"Lovely house and great location but DH Cottages were super helpful and could not have done more to make our stay perfect. Their on line chat works a treat, the details and information supplied were excellent and the call when we arrived a very nice touch. I would not hesitate in using DH Cottages again in fact we have already looked for this year !"