Rowley pharmacy 352 Oldbury Road, Rowley Regis B65 0QH

"The pharmacist was very helpful Spent the whole day waiting for a call back from my doctors so thought I’d go here to get some advise from blisters on my leg and he was very helpful with telling me what to use and out on it so thank you very much Would highly recommend this chemist"

"just visited rowley chemist and I saw sukhi, fabulous service explained everything and I can now hear properly after a long time 10 out of 10 well worth the visit everyone needs to go you won't regret it if you are having hearing problems thank you again I would recommend them 100%"

"Went in to see the pharmacist today as I was having some ear trouble. He was fantastic. Nothing was too much trouble. He checked both my ears and removed all the wax for me and I can finally hEAR properly. Taking my grandma there next to get hers done too."

"This place is like a knock-off version of a pharmacy. They don't only constantly lack basic things that you should find in a pharmacy but their staff are not helpful at all. There is no communication between the staff and they are always late with your prescription. They always blame it on the doctor not doing this or that. Ask you to order your prescription one week before it runs out but when you order, three weeks after it's still not ready. The pharmacist is extremely unhelpful. He wants to force you to take another medication because it's in the same family as the one you have been taking for the past 8 years. When I explained to him the situation, he said "I cannot help you" and handed me over my prescription slip to take it to another pharmacy. I pleaded with him that I don't have anywhere or any transport to go to the next pharmacy which is about 1.5 miles from me. He still never cared and still handed it over; not even wanting to order the medication for pickup the next day. To me, that is extreme wickedness. I even asked him why he has been giving me the right medication and suddenly now he wants to force me to take one that is in the same family or similar to what I have been taking and he still handed over the prescription slip to me. He told me "last time I helped you get your prescription." I am not sure if doing your job is helping somebody especially when you are supposed to deliver a prescription within a week and 2 weeks later you are still telling the patient his prescription is not ready. To me helping someone is not only doing the right thing but doing it right or making sure you keep your word; not fixing an issue you created and then claiming you are helping the patient. If possible people stay away from this pharmacy. And they need some lessons in customer services/interaction. No phone manners and rudeness will take you no where."