Hijaz Travel Ltd

"Excellent, trustworthy agent. Booked umrah package through them. Brother Tofayel was very professional and kept us informed throughout. They provided us with an excellent umrah guide who assisted us through the umrah MashaAllah. Overall a wonderful trip and I will book with them again in shaa Allah."

"Hijaz Travels provided us a fantastic Umrah package for August 2022. We were well informed right from the start to the end by the travel agents. The visa was obtained within 72hours. The Hilton suite hotel in Makkah and Frontal al Harithya in Medina are well located and provided a fantastic service. The tours provide by Hijaz were also very good. Drivers turned up on time and were reliable. Allhamdullilah my family and I had a very peaceful and spiritual experience. We would highly recommend Hijaz travels for organising Umrah packages as they are honest and reliable. Look forward to booking our next trip to Makkah with Hijaz again. In sha Allah. Thank you Hijaz Travels."

"Very efficient. Very professional service. Good communication Sadly due to the new Hajj rules that came in very late in 2022, we were unable to proceed with our Hajj with Hijaz however they made the communications to us very detailed and also swiftly refunded the money without any hesitations. Many travellers and agents were effected by the new rules that Saudi introduced (the need to book directly with online system) however despite this set back, Hijaz communicated the situation with me and also refunded our deposit. I will use again for other travels in future inshallah"

"Thank you to Hijaz Travel for arranging the most amazing Umrah trip! It’s the first time I’ve booked with this company, and they met all my expectations. Hijaz Travel organised our visa applications, flights and hotels, and all the transfers in Saudi. I found their customer service on point and their travel agents reliable and professional. Brother Akeel led our group, and his professionalism, friendly and calm demeanor made the whole trip even better. If my family and I had any questions or needed assistance, Akeel was always available and easy to reach. He guided us while we performed Umrah, explained the use of the Tawakalna and Eatmarna app, and he provided the group with a guided tour of all the historical sites in Mecca and Medina. I’m very pleased with the service provided by Hijaz Travel, and I look forward to arranging another Hajj / Umrah trip with them, InshaAllah. - Sahira"

"Alhamdolilah Allah made possible for me and wife to perform Umrah thanks to Hijaz Travel last year in October. For someone who is from North Africa that speaks only Arabic and English my experience was excellent 10/10. Special thanks to Shabbir, Tofayl, Akheel, and the other Bengali brother who went above and beyond Masha’Allah. Going definitely with them again for either another umrah or Haj Insha’Allah. highly recommend. I was worried that because I don’t speak neither Urdu or Bengali that I might find it difficult to coupe with them but Alhamdolilah all went well and here is my experience: Started the process and once I provided them all the documents I was informed on every step needed or actioned by them. Very professionals Masha’Allah. Once dates were confirmed, a WhatsApp group was formed to keep those going up to date on each step. This was very useful as we kept using WhatsApp throughout the journey even after we arrived back to the UK. We had a plan every day and the leaders made sure their group was informed and kept up to date. Now there are few things I want to highlight to Hijaz Travel for the sake of improvement for the future Insha’Allah: 1- it would be better if in Mekka before starting the umrah, for everyone to have the same colour in the form of a bag or something so that the group wouldn’t separate or get lost and follow the leader/group. Some of the brothers like Akheel ( having orange bag ) and another brother ( sorry I forgot your name) who handed couple of green bags helped a lot when doing the Tawaaf as it was easy to identify everyone from the group. 2- when doing Tawaaf please bear with the sisters brothers and don’t rush. Some of the brother/leaders did stay behind to help the sisters which was very much appreciate it. 3- when doing the visits there was both Bengali and English translation but Bengali translation was more favourable. 4- because I was the only native Arabic speaking person in the group, I was approached few times by the hotel staffs both in Makkah and Madenah who raised few things that it bothered them. These are as follows: - when checking in/out please stay in group and don’t block the entrance. - when the bus arrive to pick the group, leaders should identify which bus it is for which group first before telling everyone busses are here! This caused issue as some of the group and staff had to put the heavy suitcases in the first bus, then they were told to remove it all and put it in the second bus. - shouting, arguing and fighting specially in Madinah. people in Madinah are very friendly and they are soft spoken. The hotel manager told me personally “ this is not a Wednesday market, people should not speak that loudly and shout over little things” 5- this one is for the individual/group who are going for the umrah, yes I’m talking about you who are reading this review, please do not do the following when in Saudi: - when heading for visits ( Zeyarah), Makkah or Madinah the bus will make short/medium stops to rest or view the visit (e.g. Uhud mountain) the leaders will make it very clear how much time you are allowed to take e.g. 15/30 minutes, you will find people selling all sort of things and you will be tempted to buy few things for your family and friends which you are allowed to BUT do not make everyone waits for you! Just be reasonable. - you are there for a specific purpose to perform umrah/haj. Be prepared to be out of your comfort zone as you might be tired or sleepy and must push forward, please try to make all your prayers at the masjid on time and don’t miss any prayers and du’ua when possible. - buying gifts for family and friends are often cheaper around those visits places that you will attend so have a little bit of patience. - bring bottle of waters with you, backpack and some sunglasses You will thank me later - if you need to wash/dry clean your clothes there are plenty of places in both site who would do that for fair price Ask the hotel or you might see them outside your hotel giving cards. That is all from my end. Thank you regards Abdullahi"