Palace Inn Barbers 69a Portway, London E15 3QJ

"Worst barber experience I've ever had. Surprised to see this place so well reviewed, maybe it was the "barber" I had. He went straight in with a different grade to what I asked (I didn't realise until later), knicked at the rest of my hair which I explained I didn't want touched and DRY shaved my face with a straight razor. My head and face was burning with pain. When i asked for shave cream (which he didn't have) he sprayed pure alcohol over my face and head without warning or covering my face - getting it in my eyes, nose and mouth. The shape up wasn't good and his fading skills are questionable. Also lacking in equipment. When I got back I noticed small chunks of the main bulk of my hair which I have been growing for a year had been shaved off. I'm fuming. Ultimately I don't understand why people can't do their jobs. The lack of communication, consideration and ability to follow instruction - especially as a barber - is appalling."

"I have been using Palace Inn since day one. Kofi is always very nice and friendly. Love the whole atmosphere feels like back home. They also did a great job on my 2 year old daughter. Highly recommend them !"

"First time cut here the other day and loved it! Really friendly atmosphere and a super skilled barber. The detail in the fade was incredible! Will definitely be coming back again!"

"Best barbers in the area, staff are friendly and they get the job done. Lovely interior, very relaxing. The owner is something special, genuine guy with a care for his community and the people around him...hes always up for a chat."

"Really welcoming and kind - great to have a barbers on Portway. Took real care with my boy's hair and we're both pleased. Noticed he advertised doing ladies' cuts too."