Leeds Waterside Apartments

"Lived here for 2 years, was very nice. Staff are great and easy commute to town"

"When trying to book a viewing their email address "was not found" and I had to contact them instead through phone call, which the first few times they didn't even pick up, I left a voicemail and after a couple days they contacted me and U arranged a viewing, explaining i had to travel a long way to see the apartment and that I was looking forward to it. I travelled for two hours, upon arriving there was nobody in reception, except a big stack of unattended residents' parcels - anybody could have stolen them. I was on time and nobody turned up, another woman was there for a viewing too and nobody was in reception or in the office for either of us. We stood and waited together, telling eachother stories of how bad the company's communication was. Then another woman turned up who was a current resident, she told us that the building has been taken over by a new company/manager and that staff are hardly ever in reception, are almost impossible to get in touch with and take forever to respond when residents require assistance - e.g. she had been waiting for three months for a pair of blinds to be put up in her room, and could hardly live there without blinds in the summer heat. Regardless of whether the rooms are nice or not, I have no idea of telling, as nobody was there at all to show me around. I have now found somewhere else to live, the staff member in my new residence showed me around kindly and professionally, a mile better than at waterside apartments. A number of hours AFTER my viewing was scheduled for, a member of staff from waterside left a voicemail telling me the staff member who was meant to show me around couldn't arrive due to an emergency. LIKELY STORY! They then said they would try to contact me again soon - it has been weeks and they have not. Terrible. Even if this ridiculous excuse was true, Why couldn't they tell me this before I arrived? I travelled so far! They could have got a staff member to cover! Or even just call me at the time of the viewing, at least pick up the phone!!!! A shambles of an organisation. No offence but give yourselves a shake - you have one job! It's not that hard!"

"Great location. Convenient for the city centre. I went in two very well presented apartments, one of which was quite spacious. Great to have a balcony."

"Super nice, swanky apartments. Great view of the city. What more can I say?"