Revitalize Beauty Salon 14 Church Road, London SE19 2ET

"I usually go to V brow & beauty, but on this particular day they were not answering the phone, so I booked an appointment with Revitalize for the first time. They got my card details, and not even 10 minutes later I called back saying I was having car troubles so I couldn't make it; I had literally just booked the appointment. They charged me for "missing" the appointment, despite the woman on the phone never mentioning there was a cancelation fee, even though I'd told her it was my first time booking with them. When I was explainging this to the woman on the phone after being charged, she said they didn't have to tell me because it's written somewhere on terms and conditions. I think it's just a cheap way of trying to scam people's money. I would not recommened doing this as a business if you actually want to gain new customers - a real shame. I will say, the woman on the phone was always respectful, even if I don't agree with what she was saying, which is why I put two stars instead of one."

"BEWARE. If you want a Brazilian wax, know that this salon doesn't offer this treatment in full for the price advertised. I was overcharged for my treatment without any prior communication or consent, taking money off my card details they had on file, and refusing to refund me. Turns out if you want an actual Brazilian wax (as defined in any other place or online) you have to pay more than the advertised price. No caveat online, no communication of this in person. I was also given 3 different explanations for the extra charge from different therapists (including the Manager - who admitted it was wrong that I wasn't informed of the charge but still refused to refund me). The most unprofessional beauty experience I have ever had."

"Best place in Crystal Palace. The girls are all so amazing, welcoming and make you feel comfortable. All treatments are excellent! Particularly love the facials - great technique, great quality products. Wouldn’t go anywhere else."

"I've know Mel from the salon opened lovely friendly and professional lady. My son had his first facial for his 16th birthday and he loved it.his face is very oily and the product she used was great. He can't wait for his next session."

"Mel is an absolute PLEASURE to see every single time. Her attention to detail is absolutely amazing and I cannot fault her in any way at all. She is a joy to speak to every time and always makes you feel so comfortable and trusted. I had my eyelashes curled and was very nervous. She completely relaxed me throughout the process, talking me through every step of the way until I felt completely fine - she even gave me a complimentary head massage which was so kind! I have full confidence in everything she does and it is always to absolute perfection. Her waxing and eyebrows are insane the the tanning absolutely perfect too. I cannot recommend her enough!!!! Thank you Mel!! x"