Viauty

"The best salon in London. I went there for the first time nearly two years ago and have never thought once changing despite is far from where I live. Vera is an expert and did the most amazing facial on me so I went again. The prices are also good and for the treatment you get it is worth every penny. Thank you Vera"

"Best eyelash extensions I've ever had done in my life. Oksana did an amazing job. Its been almost weeks and they look brand new. I am so amazed by the attention to detail!! HIGHLY recommend!"

"I came here for eyelash extensions a couple of years ago. I never left a review back then because I was actually very traumatised by the unprofessional behaviour of the salon owner (at the time/don’t know if she’s still the manager ect). I’ve been having lash extensions for a very, very long time and I have a very specific way that I like them done to fit my eye profile. Whenever I go for an appointment with any service provider I always make it clear of what I want done, the length and the mm thickness. The lady who did my lashes, I explained to her the sizes and showed her a photo of exactly what I wanted; she was so assured in herself that she could do this, so I agreed to go forward with the lashes being done. After she had finished, I sat up and looked into the mirror. I said to her this is not anything like what I had shown her, that these were very short and not whispy at all. She had used 8-11mm in length and 0.10mm thickness, which was not what I had asked for. I explained I wasn’t happy and she then turned very cold/blaming me - but told me to speak to her manager. So I went upstairs, did that and the response I got from the manager was SOOOO incredibly rude and unprofessional, blaming me and saying that because I’d had the lashes done I was still expected to pay (I think it was 60-70£ can’t remember the price but it was expensive). She hadn’t carried out the service I’d asked for and I showed her my expectations but clearly she wasn’t experienced enough to do the type of style I wanted. That was her fault for not refusing to do the lashes when she knew perfectly well she wasn’t going to do them the way I had asked - not even close. She wasted ALL of our time. I refused to pay, as I would now need to get these removed and another set done properly - which was costing me more money for their mistake. They said they wasted these removed by themselves, to pay or they would not let me leave. There wasn’t ANY way or ANY chance I would be trusting that woman or her rude manager to touch my face again, not even a chance. You don’t verbally abuse customers and expect them to let you touch them - so that was never going to be an option. Not to mention two hours of my time had been wasted (plus another hour after the scene that unfolded next). Because I refused to pay, the owner LOCKED ME INSIDE and refused to let me leave. Firstly, you cannot hold people against their will IT’S ILLEGAL. Secondly, you were in the wrong for accepting custom when you could not provide the service correctly or up to the standard you promised. THIRDLY a customer has the right to refuse to pay if the service has not been done properly or up to the standard YOU promised. It’s was absolutely disgusting. It was unprofessional and mean girl vibes. You should have been ashamed of yourself for such unprofessional and bully behaviour, rather than taking accountability for your own mistakes. I was kind enough to pay £25, just so you would free me from your prison, otherwise you threatened not to let me leave. Judging by other comments around the same time, you did this to other people too. Hopefully you have learnt from these mistakes and do better. Luckily, I found someone who had the correct experience and was able to provide me with what I had asked for without promising me unrealistic expectations to their experience and talent."

"Exceptional!!! I have had my nails done all around London and only here, in Viauty and with Victoria, I'm always leaving 100% happy! Super clean, super attentive, polite, wearing her cute black gloves, with a great variety of colours to choose from and a great ambiance, what else would you look for.."

"I’ve been doing basically all my beauty procedures at Viauty since September and I am so happy to have discovered them! If you are looking for a place to get flawless lash extensions, manicure, hair cut and blowout - look no further! The girls do an amazing job at everything. Kristina does my eyelashes and her work is inredible. For the first time since I ever got extensions and feel that my natural lashes actually got stronger and are at their full length. She also suggested a different shape from what I used to get from the previous salon and it suits me just perfectly. After all, I am extremely satisfied with Viauty’s services and would definitely recommend the salon to anyone who is looking for a place with great quality service at a very fair price!"