East Park Medical Centre

"Been trying to get my daughter in doctors for a week and she’s struggling breath on a night and eveyday I get told to “ring back at 8 tomorrow” CHILDREN should be a priority absolutely disgusting service anyone that’s thinking of using this doctors do not! You’ll never get your child seen to without and argument and then they tell you to go to “walk in centre “ shouldn’t have to should be able to get my daughter in her OWN doctors! disgusting service wouldn’t recommend at all really rude too!"

"Can't get an appointment for any day apart from the day you call and its basically just luck at that point if you get through to them... I have mental health conditions and I also have medical needs I need to get prescriptions approved or my medical condition will worsen and I won't be able to eat food..."

"How can you operate a healthcare system with no forward appointments, I have a daughter with special needs who needs new medication as instructed by specialist services in the hospital. We have received letters asking to call the GP to arrange, when we call they want us to play Russian roulette with the telephone system at 8am to try and book an appointment for medication that has already been approved by the hospital. What a way to treat people. The senior management team of this surgery need to ask themselves some serious questions about the way they operate, they’re putting lives at risk!!"

"To obtain an appointment,patient need to ring @ 8 am,which is not convenient to all because of work schedule.I understand that some patients cancel their appointments but it should reflect on their diary (if they have one) which time slots are available. I tried to book an appointment but the receptionist kept on telling me you need to ring @8am even though the appointment I am asking is not necessarily today or tomorrow .To the management,I would suggest that you should review your system to make it more convenient to your clients. Hoping to see this changes in the future."

"Terrible patient care. An elderly lady awaiting an endoscopy needed a Covid test verified to be able to attend the appointment. She was unable to travel to the clinic where the endoscopy would take place and was advised to get verification of a negative test emailed from her surgery. East Park refused to do the test as "it is not something we do". Not only did they refuse this but the Patient Services Manager, Lisa, was very rude and had no clarity in what she was saying. Poor service and a worrying lack of care for their own patients."