Asda Shirley Superstore

"Never will I shop in Asda again. Used to be budget friendly shopping for the family, I dont know how they justify increasing prices of some product to over 70% when the inflation is 10%. Lost a loyal customer of many years. I will not recommend this greedy corporation to anyone"

"This is probably one of the worst stores in Birmingham/West Midlands. There's never enough staff on checkouts. They never have enough staff the self checkout staff are really rude and very aggressive. Yet if you report this to Asda they say they ll pass it on to management but actually nothing happens you go around in the same circle and the problem continues. I just do not care and you can complain and you can message them all you like and say I'm going to pass it on to management but they do not do anything there needs to be a real attitude change needs to be a change of management there needs to be a lot changed in this store but Asda corporation don't seem to be doing anything or don't seem to be going down to the store to find out what the problems are on solving it. In the many trips I have been down there there's been no management on the shop floor and I don't see any senior leadership either now when there used to be and should be proactive in sorting out the issue staff have become more ruder and there has been absolutely known change"

"This post is about a customer complaining about a member of staff at Asda Shirley. Natasha Shannon said the lady in question was rude and unhelpful.I was behind the lady in question and all the colleague asked was to pay for a carrier bag which is company policy and nothing else about payment for shopping. I have been shopping at Asda Shirley for years and find front end staff amazing especially when they are always short staffed and under immense pressure. Everyone has an off day but there’s no need to take it out on someone who is trying to help. I don’t think the customer is always right"

"Unprofessional staff, rude and unhelpful at the self service. Middle aged woman with a sparkly mask, blonde hair, working in the self checkout on Tuesday morning at around 08.30am. She was reluctant to help me when asking about gift vouchers, then reduced me to tears after accusing me of making off with £200 shopping without paying. Shouting across the area in front of other customers. I have never been so embarrassed. I explained that maybe if they paid attention to what their customers were doing rather than gossiping about someone on another shift they would be more aware of what was going on. Will never give this store my custom again. Have made a formal complaint about this incident but am yet to hear anything. Avoid at all costs."

"Store is great generally but they barely have any eggs which means I have to go to two supermarkets to do my shopping. I eat eggs that often I may as well just do my shopping at Lidl instead. They never let me down with eggs."