Marks and Spencer

"Usual M&S quality and value. Cafe standards maintained. Clean and bright store and staff interested in helping Joy to shop again. Roll on Stockprt 's new store !!!!!!"

"What a fabulous experience. I went food shopping last night and it honestly looked like there had been a war. Half of the things I needed they had sold out of, people had scattered food all over the shelves so it was all untidy. I went back at 6am. All the shelves beautifully stacked, got everything I needed in 10 minutes. There was even a member of staff hoovering the carpets at the entrances. Your staff are a credit to you and the store looked fabulous this morning."

"Sadly, the cafe was very dirty. Around 8 tables were pilled up, with used trays and crumbs, near to us. Our table had been cleaned but the chairs were dirty and we almost sat down on wet chocolate and crumbs. Eek! There were no signs of gluten free cakes or scones. Gluten free brownies were on the rack. Cakes, under domes, looked lovely. The service was not too bad. We waited a while but 2 kiosks were open to serve and make drinks. I noticed a lady, 2 in front of me, was given gf scones 2 pack. I asked for gfree too. When I was served the assistant added scone and drink. I asked her about the special offer from 3pm for drink and cake and she agreed to charge me the offer. After all, I would like to eat the beautiful cakes but I have coeliac disease and need gluten free. My daughter had chips with her drink. They arrived pretty soon and they lady who served her was very polite and gave good service. Overall, adequate. Shame that M & S don't up their game. They used to be so great. In the store we purchased around £90 in the lingerie department. Assistant was polite. I asked another floor assistant about recycling old m and s clothes. She said that M & S don't recycle anymore. When I went to the exit to get some air and use my WiFi for Sparks App, I found that the store does recycle items for Oxfam. I deposited them in the 'bin' provided. Perhaps staff should be informed that the recycling point is in the main entrance? In the food department all products were well packaged and placed. We collected all the items we wanted and lovely Catherine served us. I usually go to her checkout because she is very nice and polite to all her customers. She had a queue but I am happy to wait for Catherine to serve me."

"Lovely big store and very tidy. Cafe was good with quick friendly service. So much choice in the store and some great displays. Shop floor staff very helpful, food hall was great. All the cashiers only interested in pushing the sparks card which spoiled the visit."