Asda Altrincham Superstore

"Just a quick shout out for the lovely Peter at Asda Altrincham...after a negative response to a request for a disabled trolley from another member of staff, he went above and beyond to help, even gave me a £10 voucher. Thank you so much, made such a difference xxx"

"Great store and good price compared to other competitors. You can find almost everything, staring from grocery to utensils, meat and everything you need for day to day activity."

"A nice clean store to go and do your shopping in, most of the staff are very friendly people."

"I would give it a 0 star if I could. I live locally and have been shopping here (Asda Altrinham Broadheath) for a long time. Today I went there and did over £100 shopping at this store. I tried to collect the Asda rewards using the app and was told the app was down. So I went to the customer service desk (on the 18th October 2022 at 19.56 pm, asking if they could put the rewards in my card (as other supermarkets could do this very easily). The lady at the customer service desk told me that she couldn't do this. I then said I would like to return my shopping from today for a refund instead. To which she said 'I can't do it' and downright refused to refund me, just because I did a 'big' shopping. What shock me the most is that this was within my customer rights to ask for a refund. What Asda did by refusing a refund is illegal (and I will be making a formal complaint about this to Asda headquarter as well as contacting Citizens Advice). Just because the lady was lazy to process the refund, it shouldn't mean that she could refuse a customer of their rights. According to Asda website regarding their refund policy, it states "Our Returns and Exchange policy is designed so that you can return a product if you’re not entirely happy with something. Our friendly and helpful colleagues at the in store Customer Service Desk will help you if you return within 30 days. You can return the purchased item** even if you’ve just changed your mind – so long as it’s in a resaleable condition and in its original packaging. Just return the item to our store, preferably the store where you bought the product and preferably with your receipt or proof of purchase." I did not find this statement to be true. Not only did they refuse to give me a refund, the staff (lady at the customer service desk) wasn't friendly nor helpful. Asda might as well remove this refund policy from their website. I would advise other shoppers to shop somewhere else instead. Update response to Asda store owner 19 Oct 2022: As mentioned above, I confirm the visting time was 18th October 2022 at 19.56 pm. The lady who was at the customer service counter is with black hair , middle age, caucasian."