Doctors Garage

"I'm soooo glad I didn't pay up front! I booked my car in for a service, I've been burned by paying up front before so refused to this time. I was called this morning to be told they would collect my car by 10. Waited home all day and no one came. Trust pilot reviews are so different to Google ones! The complaints are mainly about customer service, which I don't really care about if they do a good job. I have dodged a bullet, I'll tell you that."

"I submitted this car september 30th for service booking number 1469778, they returned the car to me after taking roughly £900 of my money, it has since been making a scraping screeching metallic sound when i drive, both the phone numbers they provide in their booking emails do not work, their customer support email gets no response and their "live chat customer support" repeatedly times out and i believe may be fake. I have lost my money and have no idea how to get it back I am going to have to take my car to another garage now, please be very careful if you are considering using this company"

"I used servicing stop as on the booking they sound great and helpful. They have picked my car up on as booked but car was not return to me until the next day, when previously assured me the car will be return on the same day. Driver who picked up my car was speeding on the way to garage. After service the computer was not reset and oil light was still coming on , contacted customer service several times but no help received at all! Really poor service and I would advise not to use this company! Jolanta"

"Stay away from these clowns. Been bitten before by them but (stupidly) thought will give them another try. Absolutely shocking company. This is a shortened version of events. Booked my car for a service. Paid upfront to avoid any delays of my car being returned, but no. Called the garage, they're waiting over 3hrs for Servicing Stop to get back to me to tell me I owe £25.00 for 'Special oil' which I didn't ask for or consulted about. 3 hours!! It's now 5:15pm and I can't get home until this gets resolved. They're holding my car for the sake of £25.00. Won't even go there with the so called list of advisories (car was MOT'd last month, no advisories) Called them to be told 'sorry about the (3hr) delay' & 'just sent you a link so you can pay'. Asked if I can just pay over the phone? No, go via the link. Tried that didn't work. Called them back again, told someone will call me back. Waiting again, called the garage directly and told him I'll pay him directly. No can't do that. Eventually get a call back and guess what, they took the payment over the phone. I will in no way be using this company again. Might save a few £'s but it's not worth the aggro or the fact they are doing their best to rip you off. Hoping the service was actually done! Just glad I didn't book an MOT with them considering their list of advisories that aren't showing up on my MOT I got done last month with Halfords. Shocking!"

"AVOID AT ALL COSTS. My mom arranged a MOT for her car and was originally told £118.90 for a full service unless there were extras which they said they would call up and get approved by my mom.. The total invoice came to £462.47!!! As you can imagine this came as a shock to my mom. When she rang up to query this the man told her extra work needed to be carried out and apparently she already approved this? Why on earth would anyone agree to have more work done if it were to cost that much!? Anyway the man she spoke to agreed to take the pollen filter cost off the bill as a "good will gesture" my mom agreed to pay as she is disabled and relies on her car and panicked thinking she wouldn't get it back. My partner is a qualified mechanic so be decided to ring the garage who carried out the work. The man from the garage told him the pollen filters were not even fitted and gave us a total price of what they would charge which was around £200. It just shows how much extra they put onto things. It's ridiculous! He then rang the company to query the price. The man he spoke too was extremely rude and unhelpful. He basically said he told my mom of all the extras and she approved them all over the phone? LIES. He also said he told my mom the pollen filters were never fitted. Again another lie. How can anyone possible charge over £400 for a full service!? I have also put in a complaint and requested to be contacted regarding this issue... a month later and still nothing. Clearly ignoring all my emails. This company is absolutely disgusting taking advantage of vulnerable people. You should honestly be shut down. If you read through all the other reviews you'll see they do this on a regular basis. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE SCAMMED OF YOUR MONEY!!!!!"