Premier Inn Dudley Town Centre hotel Castlegate Way, Dudley DY1 4RJ

"Upon arrival at about 8.30pm a member of staff was waiting outside for her Uber but went out of her way to greet us which was nice, once inside a very friendly and polite lady called Grace checked us in. The following day my wife and I had forgotten our phone chargers and our phones were nearly flat by the afternoon, we asked at reception if there was anything they could do to help and Grace got a charger so we could both charge our phones whilst having a coffee. whilst we waited for over an hour for our phones to charge we observed Grace and Maria who were covering reception and found them to be very polite, professional, welcoming and they were just two lovely ladies. There was also another gentleman who worked there that was sat in the dining area on his laptop that was also friendly and pleasant to guests and staff, in the morning we handed our room key in to the same gent and told him we'd had a lovely stay. we have stayed in quite a few premier inn and thought this one to be the best."

"The hotel is in a good location, it was clean, tidy and quiet. The only issue I had was the restaurant and this is why I’ve given 3* There is a hungry horse next to the hotel, I assumed this is where I would be eating but no. The hotel has its own restaurant, it looks more like a bar but this wasn’t a problem. What was a problem is the lack of choice on the menu! Including starters, mains and desert there was no more than 10 items on the menu for all. If you don’t like curry or pizza then you’re going hungry! The chef was the hotel manager, I’m all for efficiencies but that’s a bit too far. The breakfast on the other hand was good so I don’t want to take that away from them. The biggest issue of all was the waitress, she didn’t really have a clue bless her. We ordered two beers and a third of the glasses was just head. I mean if she works the bar how has she not been shown how to pour a beer? Absolutely disgusting! Don’t get the meal deal here it’s really not worth it. It’s far more cost effective and overall a much better experience to eat at the hungry horse next door."

"Friendly staff, great sized rooms, clean and welcoming. We asked for extra tea and coffee, and it was no trouble at all. Bed was really comfortable, and the shower was lovely. Location is close to restaurants and other places to visit."

"+ Good room and location, to where i needed to be. - Staff always chatting in the kitchen, leaving guests at reception frustrated! Very poor "selection" of evening meals - best go next door to either the pub, or one of the fast food outlets"

"Fantastic stay last weekend at Premier Inn facilities are so clean staff are amazing. We arrived at reception right when the fire alarm started to go off but staff were great with responding and telling us where to go. It was a false alarm and we then got booked in at 1pm which is great because room was ready we check in wasn’t meant to be till 3pm. We stayed here because of the peaky blinders night at the Black Country museum and it’s around a 10min walk away from there. Also the town of Dudley where you can go for drinks is a matter of 5mins just past the zoo. The breakfast was included in the stay and was fantastic plenty to choose from like full English to pastries and fruits and cereals. The beds are so comfy and bathrooms are lovely and clean. You can tell the staff take care at this place and i recommend to stay here as you get more than what you pay for. Free parking as long as you let them know on arrival of your reg number. Will be staying here again next year"