PTA Garage Services - Shirley

"Extremely rude receptionist, her name is Mandy. She talked over people including myself and my family member, her customer service skills needs improvement. My family member used PTA shirley for more than 30 years. not anymore. thanks to your rude, impatient receptionist, in which she uses scare tactics to scare customers into unnecessary work to be done."

"Great garage very honest will not fit parts you do not require . I had tyres fitted and Mot great service even checked wheel alignment free . Very competitive parts 1st used this garage nearly forty years ago I member staff still there Shaun and that’s very rare these days ."

"Very expensive as compared to another garage in the area. I paid a total £612. I asked them to do full service on 10/12/2022 of a car that cost around £240 (£20 increased recently). The garage found the problem in the car breaks cost £55.02, and the disk pads cost £168.98. What I don't like is that they top up another labour charge of £109.2. Although I thought I was paying £240 for full service, it already includes the labour. Well, I was not satisfied with the alignment/ Tracking as the car steering is still not aligned. I reported to them, and the garage tested it, but still, the problem exists. So avoid the garage as they charge you step by step, which other garages do in one Lum sump payment."

"Motorbike failed mot so had to take back for a retest. Fair enough very busy but my bike was checked by the same mechanic after a few minutes & I then had to wait an hour for them to write the ticket! Watching another motorbike arrive after me for a full mot and leave 15 minutes before me was the worst part. Retest=no money to pay so relegated to the back I guess. Not going there again."

"This garage is totally amazing. I cannot recommend them highly enough. I am always so impressed by their care and service - they always go above and beyond the call of duty. .We have been taking our car to this garage for years for its MOT, and always find them incredibly reliable and helpful. They have managed to keep our old car going for years! They are also brilliant in an emergency situation. Last year, they came out to us on Christmas Eve and replaced a puncture tyre on the spot! Yesterday, they came to our home, took our car back to the garage, replaced the battery (free of charge because we had bought it from them and it was still under warranty) and then drove the car back to us. Amazing. Thank you so much."