Birmingham & Solihull Mental Health Trust 10 Park Way, Rednal, Birmingham B45 9PL

"Went to an appointment with this centre today I was really disappointed the reviews were right about this place. The nurse I seen was rude insensitive to me losing my mum. There was no compassion I left feeling worse then when I went in no wonder people are depressed and commit suicide if this is the kind of service out there for them.God help us"

"Rude, unhelpful people who called themselves health professionals. They care just about their salaries. I was twice misdiagnosed by this so called 'clinic', when I asked for my medical records they decided to discharge me!!! They,literally, kick me out.I am suddenly well and healthy! Wow. Avoid this building whenever is possible because they don't have any professionals working there,just cow maids, butchers, bartenders and village sorcerers..."

"Although my experience at Longbridge has been mostly very good I feel the phone appointment system is lacking in any understanding the difficulties people might sometimes have with this. My appointment time came and I sat next to my mobile for 45 mins waiting. I didn't mind this wait but it turned out the consultant had rung but for some reason my phone did not ring or show an incoming call on my screen. Checking my call history though showed I had been rung. The fault may well have been my phone but why do they then not try your landline? On enquiring, nobody seemed to know. Result is a 2-3 month wait for a technical hitch which was not deliberate. Very frustrating and upsetting"

"All appointments are over the phone at the moment because of covid. The first phone appointment didn't happen because there was a problem with the connection (not my fault nor hers) and she never called me back. I couldn't call her because I didn't have her number so I had to wait 3 months for my next appointment. She couldn't understand how she'd upset me or why I hadn't been taking the medication I needed her to prescribe me. She said next time I should ask my doctor to prescribe the medication which I did and they said they couldn't do it. Cue a game of cat and mouse calling both services to get it sorted. The advanced nurse practitioner I'm under doesn't believe a thing I say including that I have phone anxiety. If I could go somewhere else I would."

"Made to feel like I was wasting their time, felt victimised and stressed. No eye contact and looking for more excuses as to why I shouldn't be there over how they can help. Lies written up in the letter to My GP saying I said stuff that I did not say blatantly contradicting and wrong information wrote making me look like a really bad person. I'm not naming names although I wish I could but the person I saw needs the sack. No compassion or care from them at all. Very cloak and dagger approach to the questioning. Makes you feel worse, came out of there in a daze and confused. Too interested in who I had bought with me to the assessment and made to feel like a liar."