Knowle Surgery - GPS Healthcare 1500 Warwick Road, Knowle, Solihull B93 9LE

"Saw dr lindsey khan at short notice and she was absolutely fantastic and showed me amazing empathy and care i was really happy at how the appointment went. Dr khan is a credit to her profession and really put my mind at rest and did everything she could to help me with my mental health problems thank u so much"

"A great team of GP’s always able to get an appointment on the same day if needed which I know most surgeries can’t offer."

"Knowle surgery is one of the worst performers in the region amongst its Peers. Previously a young British girl at the reception was nothing but a racist. I myself avoided having face to face action with her. Later the brought an old lady at the reception who was very polite and receptive. Today there was another young girl at the reception or should I say behind the reception. After getting an appointment 4/5 weeks ahead of the booking at the surgery after concentrated efforts of days, when I visited the surgery for an appointment 15 minutes before the allocated time, there was no one at the reception, though one could hear the staff busy chatting with each other in the room behind the reception. I waited at the reception for 5 minutes but no one turned up. I tried to log on to the appointment tablet but it is out of order since months and still not working. Though the surgery might be minting money but they have not bothered to have the tablet repaired. So I took a seat in the waiting room also as per past practice as a nurse or a doctor used to come and call out the names of the visiting patients at the waiting room. After waiting 20 minutes of my allocated time and still inside the waiting room, I was surprised to receive a message that I had not attended the surgery and the appointment was cancelled. I approached the reception to find out that there were at least 5 people in the queue and the receptionist, as usual, was busy chatting with her colleagues. When she was done with her chat, she approached the window to attend to the patients at her convenience. When my turn came I told her that I am sitting in the waiting room for the last 20 minutes. She asked me if I had registered myself. I told her that I waited at the desk for 5 minutes and no one was present at the desk so I took a seat in the waiting room. She told me that she was busy over the phone with a patient, which position was not correct. Now she has given me another appointment which is after 3 weeks. It’s a shame that the Management and the staff of this surgery, both are not attending to their duties and what is required of them. It also seems that the management of this surgery is incompetent and no staff wants to work with him. That’s why you see a new face at the counter every time you visit this surgery. The way the receptionist was behaving seemed that she will not be with the surgery for long. Patients have to suffer because of the management’s incompetence. Call the surgery over the phone and your turn will not come in less than an hour. It is because of the shortage of staff which is attending both phone calls and meeting patients face to face. NHS must take notice of the highhandedness of these surgeries so that the citizens do not have to suffer from the management’s regressive practices."

"Called a total of 17 times and was up ready for 8am, to be told user busy. How can I rely on this doctors surgery when I can’t even get through to them. It’s an absolute joke, sort it out."

"Terrible service from the receptionists who are RUDE RUDE RUDE. Have been trying to contact the surgery for days, always says that you are 36 in the queue, rediculas. Have tried to find an email address to find out information about appointments, as my son had one today. As it says not to attend I do not know what we should do, and as there is no way of contacting the surgery I suppose I will do nothing. Not user friendly at all, even It is so hard to get an appointment as they say appointment book is full, but when you do manage the waiting room is neat empty. The only good thing I can say about this surgery is that this Doctors have a very different attitude and are friendly and actually listen, which is commendable these days. Thi k they should consider getting new receptionist they really let the surgery down."