Halfords Autocentre Hendon Hyde Estate Road, London NW9 6JX

"If I could give minus 5 stars I would! Booked car in for a DPF deep clean today. No communication from dropping car off until I rang at 3.30 pm. Told everything fine and picked car up. Upon checking paperwork there were no notes, no diagnostic reports and paperwork said procedure had been done. Called to query no notes on paperwork and the fact wrong mileage on the paperwork. Was told finally it was a miscommunication and the procedure had in fact not been done and the filter was too blocked although they took my money allowed me to drive the car 80 miles home and had I not called I would be non the wiser. Lies from start to finish but luckily I recorded my entire conversation with them and will be straight on to trading standards. Absolutely disgusting behaviour"

"Booked in for MOT - easily done online. Turned up on time, car taken in straight away and MOT done as quick as it take to get through all the checks. Staff friendly and helpful. If you need a MOT then come here. There is parking on sight and a waiting room too. Alternatively leave the car and find a local coffee shop. You will get a email/text when the car is ready."

"Must admit I was apprehensive in using Halfords for tyre balancing and 2 wheel alignment but they did the job well!! I'm very picky about these matters like making sure the steering wheel is bang on centre and there is no vibrations from the wheels... when picked up the car today, was pleasantly surprised at how well they did it all. Could have been a bit quicker as booked a timeslot but told had to leave car, but happy with end result so not a big issue."

"I always go there for MOT and done break service. Great price, quick service, nice staff and location however one recommendation which is to clean the customer toilet. It is very dirty. Lost a star due to that. Last time I assumed it was one time issue but now I know it is always dirty. I will go back again but use the closest cafe's toilet instead. Thanks."

"Booked in an mot for a 15:10 appointment. Mot was carried out professionally, however it became obvious that the centre was overwhelmed with work and running very late. I was fortunate to get away before 17:00. Booked another car for an mot in a couple of weeks for 08:30am, hopefully will run smoother at that time of morning."