Immy's Steak Box

"Stayed at a local hotel, seen was promoted on just eat so thought give it a go, kebab was full of grease and had barely no salad compared to usual, chicken nuggets were hard, chips were soggy and the burger was breaking in my hand. Would not recommend after seeing other reviews"

"*DO NOT ORDER HERE, HERE’S A LIST WHY* *I’VE ALSO INCLUDED A REPLY TO THE FALSE RESPONSE FROM WHOM I CAN ONLY ASSUME IS THE OWNER* Never had a more awful experience ordering food than here. -Ordered food initially that arrived over 90 mins late. -The chips were raw. -The burger had hair melted in the cheese. -Called up and was advised the food we be remade and redelivered. -Called back ourselves 50 mins later to be shouted out and told ‘we’d eaten the food, come here and prove we haven’t’ -Staff hung up twice and told ‘Don’t talk to me on the phone’ -Advised to get refund over Uber eats, but laughed at during our complaints. We used to be regulars but N E V E R again. No understanding on customer service and not an ounce of respect in the staff. Spend your money somewhere else. *REPLY* It is beyond appalling that instead of taking responsibility, you decide to blame customers for what is ridiculous customer service. I would be happy for you to share my IP address and would welcome involvement with the police with regards to harassment. Not only is your service disgusting but to have the audacity to blame customers for their honesty that reflects how awful your service is, is nothing bar shameful. There are no lies in my previous review, and the fact that your staff behaviour is not an isolated incident in other reviews speaks volumes. You openly lie and accuse us of laughing on the phone when instead we remained calm while your staff members shouted rudely, before hanging up twice. Your other staff thought the situation was a joke.We ordered at 5:30pm to have food not delivered AFTER promise of redelivery at 8pm. Immy’s went back on every promise so there is nothing ‘Fake’ in what was previously stated. Happy to escalate this to the appropriate services. I led by saying it’s beyond a shame that we used to be regulars, because we thrive on supporting small businesses, but to accuse us of our integrity, and then lie about your and our actions to try and restore your reputation? If my aim was to drag Immy’s through the Mud, my review would be slanderous. But it wasn’t, it was honest. I urge you to fix your customer service etiquette immediately."

"• Was a treat getting night so we ordered from here.... • We didn't get a full are order, • The phone number thats on just eat is the wrong number. • Got the right phone number rang them for the guy to say okay ill sort it ... it never came. • Due to this I won't be ordering from here again its disgusting service, and the wrong attitude to customers. Wouldn't rate it any stars! JOKERS!"

"The food was great, I didntt mind that it came later than anticipated or the prices. I ordered the meat steak box. The reason I've not given more than 3 stars is because the ratio of meat to chips needs to be reviewed. There was little to no meat, I was left searching. But overall food tasted great."

"So our family have ordered from here for a while now and typically , the food used to be lovely. Recently , the Garlic bread has been vile. Our last two order have been foul. 2 weeks ago the garlic was chunky and there were other bits that were chewy and not identifiable! The normal typical texture of garlic bread. The taste was awful. We ashumed the staff just had a bad day. We've tried again today given how good food used to be! And this time the garlic bread dough isn't even cooked! Its a soggy dough. I'm not sure whats happened to the chips changing too? ... but it's gone from a 4 star to a 1 star for us. I will not be buying food here again. The staff are friendly and nice and it seems clean inside. But such a let down recently on the food quality."