Bmwusedspares 52-53 Gillender Street, London E14 6RN

"AVOID AT ALL COSTS!! THERE IS VALID REASON WHY HER REVIEWS ARE SO POOR!!! She lied and told me she had the right part for me, so made me drive down 40 miles When i got there she then sold me a wrong part but assured me it would work When i tried to get a refund the next day she refused to tell me her opening times so I had to drive down again hoping she would be there When i got there, i then had to wait several hours and fight to get my refund She put her hands on me several times and threatened me with attack dogs, because I wouldn’t leave without getting my refund. In the end i had to call the police to resolve the matter Overall, an awful experience that i would wish on no one"

"God bless this QUEEN who runs this parts place. You will not find a genuine real person like her. I enquired about parts and made the mistake of reading the reviews beforehand which then put my guard up and have preconceived judgement due a handful of the negativite spiteful feedback reviews left on Google reviews, but when I met her in person, she was truly angel. She goes above and beyond and makes sure she is fair and righteous with her customers. Those of you who have left negative comments either have got off on the wrong foot, and expected a BMW dealership service from one-lady-run-show business or just spiteful. Please understand this is a lady who runs this who dealing with hundreds of aggressive and challenging men day in day out. Be fair and genuine and she will be the same to you. Thank you for helping me find the most obscure part at literally a couple of hours notice and at fair price. I can truly vouch for a great service and please go see for yourself and be your own judge. Thank you again and I will be returning to you. God bless."

"We have had a terrible experience with this company. The owner is unreliable with opening times, deciding on the day when she wants to work - her opening times are definitely not Mon-Fri 10am-6pm! This needs to be changed on google. Communication over WhatsApp, text and even on phone calls has been incredibly unprofessional, as messages have been vague and inconsistent. We were given a guarantee that our part was available and then were made to dig through piles of parts to try find it ourselves. After trying to charge nearly 3 times the price than from a dealer for a few parts, we were sold a part that was damaged. It has come from a crashed vehicle as it was very deformed. It has been over 6 weeks and our texts/calls are now being ignored. Our requests for refund have also been ignored, as she asked us to travel 2 hours to her garage for an exchange without any indication of her real opening times and availability of the part. We have said we are willing to pay to post the part to her in exchange for a refund even though it was her fault but she doesn’t want to hear it. Then when we agree to come to the garage she is “busy” or “not open” but this is during her opening hours. How is this possible for nearly 3 months now. We are shocked by this treatment and will not be coming back, better to just go to the dealer as parts will come the next day most times and there is no hassle to return if something is damaged/defective. We ended up purchasing the part from our local dealer it was only £5 more and guaranteed as being brand new. We will definitely not be going back here again a simple return has turned into such a hassle. She trades under different names on Facebook and eBay so be careful."

"Was after a bottom bolt for a alternator and they wanted to charge me 37 pound for it because "you need it". This bolt is 7 pound new from BMW the only reason I called was to save time. Greedy people taking advantage of the situation"