Battersea Volkswagen Service and Parts

"Professional Outfit Was received in the indoor park area by a friendly chap who already knew my name - great start. Booked a £500 cambelt change, service chap sold the brake fluid change, no problem I needed it. On collection I was told that the engineer had found that I have a long life cambelt and that it will last for 120,000 miles. So only cost £69 for fluid change. Needless to say I am very impressed by this level of service, I am in sales so I fully understand the need to sell additional and sometimes unnecessary items, for the auto repair industry this practice is standard. Finally, here is a Dealership I am willing to trust."

"Booked service and requested for replacement clips on the wheel arch trim. Got a call few days before day of service to confirm appointment and confirmed again that these clips will be required. On day of service... "we have to order them in". I was not advised that car was completed and i could collect either and that's after i received a call the afternoon to advise me that i should replace a tyre in the near future and that they will call me when car is finished. They quoted me to replace the said tyre but charge almost 100% more then the 1st competitor on google when searching. I sincerely hope this gets better when the Battersea branch construction is done but I'd rather recommend you find another service centre. Edit: 11/04/2018 - To date still no response after service centre"

"DO THE FOLLOWING: 1.READ THIS REVIEW. 2. READ THE OTHER REVIEWS. 3. TAKE YOUR CAR SOMEWHERE ELSE. Shockingly bad. I took my car in for a service. I came back the next day and whilst walking past the car on the way in to the customer entrance I noticed the passenger window had been left wide open after the service and rain had been pouring in all night. The passenger side of the car, a year old GTI, was soaking wet. Further the service book was lost and/or stolen from the car, the service team did not know what had happened to it... I obviously complained - and was offered a valet and free fix of another issue and replacement service book. I booked the car in: - 1. Having dropped the car off I was told, over the phone, the part of the valet could not be completed because they needed the car for 2 days. - 2. The problem they offered to fix was not fully fixed - to do with the brakes. - 3. Another problem I asked them to fix was a broken USB port. I was told: 'the system did not show any faults'. It was a visible physical problem....these people are clearly not capable of identifying basic issues. - 4. They further refused to replace the service book with a like for like copy. Completely unacceptable. Never take your car here. It could be an expensive mistake."

"When I bought the car was given excellent service. Brought it in for my free service a year later and the service was terrible. Was told it would take an hour and half so went home. Was also told I would be called when it was ready. Didn't get a call all day even though it had been there since 10am. The next day still nothing so I called midday only to be told no-one was around to speak to me, they will call me back. Waited but no-one did so called again and was told yes my car was ready but I had to collect it by 7pm as they were closing. It was going to take me an hour to get there so no way I could get there in time. When I asked why I was not called earlier I was given no valid reason only an apology from the receptionist which is not going to get me my car back. Useless!"