Howdens - Lichfield

"Our Kitchen was fitted on December 16th 2022 by a very respectful fitter. However the kitchen face panels that we have are too small and leaving massive gaps where you could fit TWO £2 coins in the gap. Our fitter tried moving the face panels but the gap just moves to the other side. This concludes it is the face panels are too small. We complained about this issue to Howdens on December 18th when we noticed it quite early on. Since then in early January 2023 we have provided photos and other details multiple times to Howdens. There has been over 10 emails and phones calls combined and even had some one check the problem themself too. Overall we are now Mid March 2023 and after speaking to the Lichfield manager just, she believed that this issue had been resolved by her colleague. To continue this saga, the manager has just asked me for more measurements again. This problems seems like it is never going to end. At this point I just want my money back and I will get new Face fronts from somewhere else. I don't want replacements if they are offered after this bad experience. VERY VERY Disappointed in Howdens quality and Lichfield’s bad customer service - avoid!"

"Top class service from start to finish, Becki is an absolute credit to you guys and went above and beyond with all her help! She could learn the lads who work in Dudley a thing or two as all 3 of them need a lesson in customer service! Thanks Lichfield branch"

"Started off okay,then had some issues with a kitchen I ordered.Survey was done wrong.Staff had no interest in sorting out problems.Manager was rude and ignorant.Then tried to invoice me for the correct items I should have had in the first place. I won't be using them again,will take my custom elsewhere."

"All very efficient service, professional, knowledgable and friendly. Met Becky, their designer/planner, along with our builder to plan our kitchen. Forgot to say patient...we changed our mind a few times. They came up with plenty of alternatives until we got to final layout. Very pleased"

"Great branch of Howdens. Trade sales only but have displays for customers of trades people to look at. As with all Howdens branches they will design your customers kitchen provide plans and pictures, then sit down with your customer to go through the design. If you don’t have a tradesmen they will be able to assist in giving you some details of local fitters who you can contact. They also sell doors, ironmongery and other items."