Royal & Sun Alliance Insurance Group Plc 17 York Street, Manchester M2 3RS

"Stay clear. It's disgusting how bad they are. Horrendous I've had a major leak and they want me to wait 3 weeks whilst the kitchen had been ripped out for loss adjusters."

"Useless They administer claims for emergency cover for Nationwide. Reported an issue and heard nothing then called and waited 2 hours for an answer and got told they have people waiting a week for an engineer. Why does Nationwide keep using these useless clowns."

"If I could give no stars I would absolutely no customer service respect at all, my vehicle had poor repairs done, I've been complaining since May this year and am getting no where, your insured driver hit me and yet he is all sorted as for me been treated awfully. All I get told is my repairs will be sorted. A truly shameful company which the only route for me is the costly legal one."

"Omg where do I start well this company are so bad right up to the CEO Norgrove who doesn’t have a sooby about the customer and could not care less. Don’t use them at all if you can they don’t care about reviews I’ve been dealing with Katie who is really just as bad. There is a loss of grip on this company which let you down then pass you back and forward along with economical with truth and it’s shocking. I’ve just had a call whereby I’m being discriminated and labelled because of how my health makes me feel and I talk loudly at times because I’m partially deaf. I’ve been revived to tears that I feel my life is worthless and I’ve to be s prisoner in my home thanks to RSA they don’t deserve your business and until service improves someone needs to either go to the press and media or start a petition to stop the bully boys. Don’t put business here to make fat card fatter"

"After an accident on Thursday evening I’ve had poor insulting, rude incorrect information and all they do is pass you from pillar to post. I’d advise you to get insured elsewhere instead of a second rate nursery school for untrained un- understanding staff who reduce you to tears because they can’t get their act together. Please please go elsewhere and when they have no business snd no jobs they’ll get why. Quite simply the left hand hadn’t a clue in fact one girl told me she was being obstructive and I’ve sent 4 emails to the CEO to get nowhere"