SENZO Epsom KT19 8EU

"My two granddaughters had their baby shower here and the staff were amazing. They couldn’t do enough for us. The coffee shop is a little gem of a place. Great coffee and food. They even have a soft play area at the rear of the shop. Just perfect, thank you so much. I highly recommend this hidden little gem of a coffee shop."

"The only reason this is getting a 2 star is because the coffee is good and some of the female staff are nice. The male staff (owner?) is rude, arrogant and unpleasant. He upset me so much and on several occasions, so I go elsewhere to get my coffee now, even though I like the coffee here. For example, he chooses to sell via delivery apps then if he sees a customer in store who ordered via one of the apps, has an angry rant at them saying how annoyed he was to have to send them stuff and pay delivery company's service fees, and the customer should not be so lazy and drive in and buy in store themselves. How bizarre...I mean surely some business is better than no business? And customers pay an increased amount on the apps and pay fees too? Ungrateful, especially when spending over £15 on coffee and croissants. He also has a go at customers who ask to get stamps on their Senzo loyalty cards, as if they are being greedy. Why offer either of these things (delivery or loyalty cards) then behave this way when people use them? I think he loses his temper easily can't hide it very well, which is not something you want to be at the receiving end of when giving a place your custom. What he doesn't seem to get is that people can go elsewhere. He boasts a lot about how great his coffee is, and tries to make you feel like you should be so lucky to drink it, but even great coffee isn't worth it for a horrible experience and bad memories."

"Couldn't love this place any more than I do! When the customer service is this consistently good (and has been since they first opened), I'm usually suspicious of the product and what they might be masking but this place genuinely has it all in spades. The loveliest of people and the best coffee, food and recommendations!"

"10 out of 5 stars!!!!!!!! This place, is an utter and absolute gem, just next to the Epsom train station!!! Fantastic, freshly ground coffee (including amazing iced coffee such as iced latte and cold brew), tasty artisan pastries (such as the red velvet croissant!!), absolutely beautiful environment with unique paintings created by the owners, with an interior playground and the most friendly and caring owners and staff! They will take the time to talk to you and make you feel welcome, while enjoying a super tasty coffee!!! Totally recommend this place! It is a must!!"