Argos Bromley (Inside Sainsbury's)

"We returned an unopened Garmin watch, still in the manufacturer's box. At Argos Penge, they tried to scratch off the intact stickers but would not let me take a picture of the unopened box. When I objected they said only the manager could refund items over £100 and he wouldn't be back till after 2pm! At Argos Bromley, the manager, saw the box hadn't been opened, cut the stickers, and immediately refunded the money. Why didn't Penge look at the receipt and tell us straight away that only the manager could refund that amount. Why damage an unopened box?"

"Bought plenty of stuff from here. Always experienced a friendly and quick service. Decent prices and a fairly standard Argos experience."

"Managed to get the item that was needed, service was good and helpful."

"They are doing a mockery of the customer there. Worst customer service. If you need information on something please make sure that you ask several people. The most probably they will provide you the wrong information."

"Opened Bush 32 inch tv on Christmas day. Screen was broken, plug was smashed & tv was dusty. My husband took it back on 27th & was accused by acting manager Emily & 2 lady store assistants of swapping the tv for a broken one. Serial numbers also didn't match. My husband was extremely embarrassed as this all happened in front of a large queue of customers. My husband was made to feel like a criminal & that he was lying about the tv. Now we have to wait until argos does an investigation to prove what happened. Word of caution- check all purchases before leaving the store as there is something very dodgy going on in house at argos. Will not buy from Argos again. 48 hours later no investigation has even been started. Took back tv again & what a surprise no manager on duty. Anyway store manager of Sainsbury gave my husband a replacement tv. No apology no explanation. Be careful. Check all purchases before you leave the store."