Glotech Kitchens, Appliances and Repairs - St Albans, Hertfordshire

"Awful company, 0 customer care. After leaving fault details on their booking system that clearly stated number model and issue. Instead of just sending a simple message or have one of their engineers calls prior their arrival. They sent an engineer out. He gave the good news and that it was cheaper to simply buy a new one rather than replace around 5 items He then went on to bill me a "Call out charge". He stated that this should have been mentioned by the sales team (Of course it wasn't). After a brief conversation with the sales team where they stated their terms of service patronisingly down the phone, which were ambiguous to say the least, and still didn't mention said call out fee (£81.50), I reluctantly paid. This process would have been 100% smoother if they actually communicated effectively with their costumers and actually cared. Rather than simply looking to exploit money through wish washy T&C's AVOID- there are tons of reputable company's out there- my own fault for not doing my do diligence. Side note the engineer was lovely and felt super awkward about the situation not his fault at all. Poor management."

"My wife and I are really pleased with the help and service provided by the Glotech team at St Albans. From their knowledge in helping us to select items suitable for our new kitchen to managing of the delivery they have been exceptional. A special thanks to Sade who spent time with us in the showroom going through everything to make sure we were happy."

"Don’t use. Wish I could give zero stars. Be aware this company is a pass through agent and instructs work to sub-standard shoddy third party contractors. You will pay the third party and Glotech take no responsibility for any issues or problems of their suppliers. You are not allowed to speak to the senior manager or owner, instead you must ‘email’ your complaint. Unethical and useless at accepting responsibility. 2023 guys, folk don’t want this kind of plonker and plonker service you give. Mistakes happen, that’s true and accepted , but a real sign of good customer service is how you treat someone after and resolve the matter. Nope won’t get that here. “Send an email” that’s the only advice this outfit can give. Good luck if you dare. My advice if you need something fixed contact Domestic and General and use their fixed price service, wish I had, they turned out to be cheaper and world apart for service and quality. You live and learn. I hope this review helps others."

"AVOID I spent a lot of time attempting to appeal to Glotech before leaving this review as I am not in the habit of dragging companies through the dirt. However, it would appear that this company has a policy of charging its customers large amounts of money for unnecessary call-outs. My elderly mother (just under 80 and terminally ill), called Glotech regarding problems with her dishwasher and oven. Without asking the age of the appliances or capturing a valid model number, Glotech dispatched a single engineer to take a look. Ten minutes later, the engineer had established the appliances were both over 20 years old, obsolete and with no available parts. Reading the reviews here, it seems obvious that this was not a simple mistake but a convenient way to profiteer from older customers used to gentler times. Glotech presented an invoice for £175 for visit. They told me that they apply a 'call-out' charge per appliance. I pointed out that a 'call-out' charge is intended to cover travel expenses only - they responded by saying that this was 'company policy'. Needless to say that charging customers £175 for ten minutes of unnecessary work is highly profitable. And in these times when profit is king no matter how it is earned, I guess they feel this is good business. Most people would agree that mugging old ladies of £175 is offensive - how is this different? Glotech offered a goodwill payment of £60 as compensation but refused to acknowledge that its policy needed review."

"What a fantastic service from start to finish. Our dishwasher broke down and Sade in sales could not have been more friendly and helpful with her advice on choosing a new one. Rob and Callum came yesterday to install the new dishwasher and despite some tricky issues, were able to problem solve on the spot, not to mention their extremely professional yet friendly service- would not hesitate to use Glotech again for any appliance issues."