Scenic Luxury Cruises & Tours UK

"DISGUSTING TREATMENT! After three days into the cruise we were given less than half a days notice to pack up and change boats. The excuse was that the the water level was too low to operate the locks. Apparently we were told this was a well known situation that Scenic were familiar with but one that caused utter chaos. We were ‘bussed’ on an elderly coach for some three hours without refreshment to another boat that was of far lesser quality than the one we left. It was moored (hidden) in a stagnant part of the river that was a haven for mosquitos. We had to carry luggage without assistance some distance in undergrowth and dusty paths to reach the boat which although described as being identical to our previous boat - was missing a swimming pool! (and much more). The restaurant had the crackpot method of taking all the passengers orders before a single meal left the kitchen - and even then they got the orders wrong. Generally the waiting-on staff deserved applause for the way they managed to avoid doing their job - which it seemed they didn’t like! The bar staff appeared to resent customers and were unfamiliar with the variety of stock available. When we requested hot drinks whilst on the upper deck, we were told to go to a lower deck and serve ourselves?? 5 Star? - nearer 2 Spanner’s! Altogether an expensive and disappointing trip with Scenic who provided far less than promised. There’s so much more that we and many fellow passengers could criticise - and we’ll spread the word, but sufficient to say we’ll never travel Scenic again. M & A Stevens"

"Had a dreadful river cruise down Danube with Emerald. Just trying to get compensation through Courts. Scenic have defended our claim but have given details of a different claim in the name of a Mr. Prosser. How bad is that? Data Protection - they obviously don't know the meaning of the word. I now know all about Mr. Prosser's problems with this Company. Have tried every phone number I can find for Scenic or Emerald, even our Tour Operator has tried, but none of the phone numbers are connecting. Are they still operating? Be careful!!!! The date of this review is 14th December 2018."

"We had a fantastic experience sailing down the Seine on the Scenic Gem. The facilities on board the ship were second to none and the staff could not have been more accommodating. That, combined with the phenomenal food and excellent excursions made for a superb trip! Thank you, Scenic!"

"We sailed down the Danube in July it really was superb. Gorgeous modern ship and just like a floating five star hotel. Everything really was included - all our excursions, tips, meals and the finest wines & beers. The food and dining options were first class too."

"Scenic Eclipse: terrible customer service, not luxury, not bespoke, not refined. Contacting the phone number on their homepage I had to listen to 12.5 minutes to horrendous sales recording. It was all over the top bla-bla. People are forced to listen to this rubbish. Would any of their company directors listen to that? Speaking to two of their phone agents their voices and attitude was not motivated. I didn't like the tune in their voices at all. On their web page they do not state cleary the dates for the cruises on the Eclipse. One has to go into every single cruise to see and find the dates. It is all over the place. This may work for river cruises that go up and down a river but not with world cruises. I was offered a broucher by post. By the end of the week the broucher has still NOT arrived. I do not want to hear any explanations and excuses. It is very easy: Short sample letter together with the broucher in an envelope and a stamp on it. It would leave an immediate positive impression with a future guest to receive things promptly. But this seems impossible because they only care for themselves and their processes. The very first impression on the very basics is very bad. WHY and HOW can I travel with this kind of company? I learned in life when the first point of contact is not up to standart do not go any further. This red line will go through the entire thing. I will spend my money with HapagLloyds Europa2 or Encore Seabourne."