JD Sports Wintergarden Crescent, Dartford, Greenhithe DA9 9SL

"Worst staff! Asked someone for pair of trainers, he went a got the size and passed us onto someone else. We told her that we would get them and said we was here to exchange she didn't say anything and passed the trainers onto another worker and he walked away with the trainers without saying anything. We stood there for 20 mins before going to find someone who said they were at the till. But no one told us and we was left standing in busy shop with a toddler. The staff seemed to have no interest to help or be there. All staff looked 16-18 with no care for anything standing around chatting."

"The worst trained staff and the worst click and collect system of any company EVER. Ordered online and then had to queue up in a queue of 40 people and then waited more half an hour while the staff tried to find the item that we were told would be ready for pick up YESTERDAY!! Two staff members pushed in front of us while we were waiting with no 'excuse me please '. When coming out of the store, I asked politely to get past another member of staff who was standing chatting in an aisle, blocking the way. She shouted, "YEAH! Go on, then!! Yeah!! Then, another staff member threw out her arm, pointing to something while chatting to a customer and I had to avoid being hit in the face. No apology! On coming to the exit of the store, there was another member of staff chatting with his mates for a fair number of minutes. If I was the manager at the store, I'd be really concerned, but maybe they don't care either?! And if I was the company CEO, I would be implementing some staff training!!! I'll be reluctant to return and will certainly be sharing my experience with as many people I know as possible. As I understand it, Click and Collect is to help avoid the queues, for the staff and customers. Obviously that's NOT the case with JD Sports."

"Waited 15 minutes after asking for a pair of shoes in my size. The manager was too busy having an argument with 2 other women to even respond to me. They literally can't sort a system to find and bring you a pair of trainers. We were about to buy some for our baby too but after they ignored me I thought we would be better spending our money elsewhere"

"Such friendly staff, anyone that saw me asked if I needed help. The music was pumping it felt like a party. The centre closed at 5pm but there was loads of customers inside and no one pressured to hurry up and leave or stand by the door hinting it's time to close as you do find in most shops. The staff were happy for me to wonder around and asked if I needed anything and answered a couple of my query. One guy even offered to help place an order for me to collect despite it being so late. Highly recommend this store."

"Morning time here was pretty busy on a Saturday with great deals and a variety on items for all ages. Lowest item cost me like £4 and highest £50. Amazing deals on the brands. Hurry get yours!"