mydentist, Bond Street, Wakefield

"Me and my partner had a joint appointment, his straight after mine. He has fairly bad anxiety with dentists due to bad childhood experiences with them, so he was nervous for his appointment. I asked to accompany him due to this, and let the dentists know beforehand of it. They were kind and accomodating the entire way through, the receptionist was lovely and helped relax and ease through the process, talking us through start to finish and providing a list of treatments needed and breakdowns of price. After 4 years of not having an appointment (and for him, 7+!) due to lockdown we were prepared for bad news, but it turns out our dental hygiene is better than what we feared! I was worried about going private as well, but the prices for the treatment are fair. When we left, my partner was in tears - he felt like he was respected, and being told his dental hygiene is fine and he's doing a great job, in contrast to being berated as a child at other dentists, made him far less anxious for future appointments and extractions, lessening his dental anxiety and making him thankful for having gone. Thank you mydentist for providing him with the best experience he's had, and giving him less anxiety and more incentive for future appointments. You have no idea how much it's meant to us."

"Filling fell out 3 times, was then told I would have to pay again. Had appointments cancelled 3 times in a row. Had to wait 6months for a hygiene appointment. Worst dentist I’ve used. Private Dentist prices but unfortunately my previous NHS dentist was by far better."

"Partner chose to go private after plenty of hospital visits, calls to 111 and trying to find an NHS dentist. Well, all was great to begin with. Antibiotics were given and a checkup was done and a plan of care decided. He ended up having an extraction, which should’ve been done by surgery instead but the dentist still decided to continue with attempting to extract this tooth. Ever since there’s been nothing but trouble, he has been here at least 3 times since the extraction with a mouth swollen like a golf ball and has just been written off with antibiotics. The last time they did this, they didn’t even touch the infection so we sat in A&E for 6/7 hours and it turns out he had a huge abscess, two huge infections and left over root in the extraction site which is causing the reoccurring infection. This extraction, and the treatment overall wasn’t cheap either and it just feels like he’s getting fobbed off. Today they decided to call and stop his care, even though pinderfields said he needs to be referred to the dental hospital ASAP. This has caused him so much stress, anxiety and upset already suffering from anxiety. I’m also heavily pregnant and this has also been a nightmare for me and mentally draining. I was going to book myself in for a checkup but I’ve decided against it as I’d like to keep all my teeth and remain infection free, I’d rather see no dentist than go through this ordeal myself as having to watch it was enough."

"Having to pay for consultation before service then paying 60£ for oral hygiene for 5mins. Poor management, I felt humiliated having to wait to speak to the manager in regards to payment plan of having dentures. Manager saw me at last after 1hr, pretended to have been busy , he said I was to receive an email to start the payment plan,with in 10 minutes up to date still waiting. I felt side lined looked down on to."

"The staff on reception and my dentist are excellent however this is the least family friendly practice if you have children in a pram. Not accessible because of all the stairs. Even to get in the building is up stairs. It wouldn't be too bad but once inside there is nothing to keep children entertained in the slightest. And no doors in the waiting rooms so you can't even put your child down to fill out the paperwork."