Clarks

"Disappointed the customer service. It’s very hard to reach out to them over the phone and they do not have a process in place for the lost gift card even though I have a proof with the gift card number on the receipt. They should be able to verify in their internal system if it has been used or not. In store I was asked to speak to online support but it seems they can’t assist any further if the gift card is lost. I did not expect this kind of service from Clarks."

"I came to buy shoes for a wedding but wasn't quite sure about the model and size. Miss Moirum went above and beyond with the service - she was very friendly and helpful and checked for all the models I was interested in. I appreciate her patience as I was trying on quite a lot. She also gave me advice about the shoes and recommended me a handbag. The shoes I purchased in the end I'm very happy with as they are elegant and comfortable."

"Unhelpful manager - very bad service. I went there to return and exchange a pair of shoes I bought (30 min prior) from the other Clarks store in Oxford Street. One of the assistants refused to accept returns saying that they do not do returns today. I highlighted that nobody told us of this when we bought the shoes 30 min ago. Then the manager came and she refused to accept the return on the grounds that the shoes were in bad condition. Basically dissing the other Clarks store who sold us the pair in that condition. We argued how this is our fault? Whilst we were argued she told us that they do not welcome dogs in their store, so we have to escort the dog out. Strange since we have been to that store with the dog many times. She wasn't going to assist us, she was there to argue and not do her job. Long story short, I went to the other store and they refunded us in a sec, no questions asked. Very bad service, beware."

"Being in the centre of london, it offers a fuller selection available compared to other, smaller stores. The staff are so attentive, helpful, and efficient. They were great at recommendations and assuring that the shoes are right for your feet. I got to meet the manager, Gina, I think, she was lovely and clearly runs a brilliantly tight ship. As someone who doesn't enjoy going shopping . It was such a pleasure going there!"

"The staff were so helpful during my boots selection process. They cater for my needs and let me try em comfortably at my own pace. Again, I went there on a weekday with lesser crowd and much more chillax environment. Clarks never disappoint me yet. Gonna buy more from them!"