James Bushell Hair Solihull

"Jamie was amazing, after a really bad experience at a different hairdressers he walked me through the whole process and corrected my hair to what I actually wanted. Cannot thank him enough! Special thanks to him and also Georgie for correcting the cut too, thanks guys!"

"Bit of a mixed review from my personal experience at James Bushell that has stopped me from giving it a 5 star. I went in for a consultation for hair extensions and I said to the lady that the length I wanted was just past my shoulders, curly - fine. We ended the consultation with me ordering 20 inches of hair which I thought was a lot given the length I had specified but she explained we needed to cut it. I go in a month or so after my consultation and I'd also paid to get a colour match. My hair is extremely porous so colour develops quickly on my hair and I didn't feel like anyone was monitoring this so of course, after half an hour, we wash the colour out, dry it, match it with the extensions and my hair needs a further two washes because it's so dark. The two washes do nothing and my hair is much darker than the extensions but thankfully colour washes out! My hair extensions are now on my head; no trouble with the fitting! The hairdresser (who I also had a consultation with) starts to trim the hair and takes off the tiniest amount leaving me with basically 20 inches of hair. I ask for more cut off and the response is, "you'll get used to it". Well... it's not what I wanted and it left me feeling deceived during the consultation, to be frank! I was told we needed 20 inches in order to cut it to the length I wanted - that was a lie. And I actually could have saved myself some money by ordering cheaper hair; either the 16 or 18 inch hair extensions. To be honest, it felt like the hairdresser was less bothered about what I wanted and more bothered about a dramatic before and after photo to showcase her talents. Needless to say, I cut my ends when I got home! A week later, I realise I need to book a refit. I phone to book a refit, we pick a date and everything is booked for Saturday. I then get a phone call on the Tuesday before my appointment asking if I had extensions in because apparently the appointment I booked didn't include taking the extensions out *face palm*. I re-booked on the Friday night before which is a massive inconvenience to be honest. Just to end on a positive, after cutting my hair and after two weeks of my natural hair fading, I am over-the-moon with the result; they look fantastic and the hairdressers are extremely talented. It's the reason I continue to go to James Bushell! And in all fairness, the price is extremely reasonable! I really think my review could have been a 5 star but some things need to change in the Solihull branch IMO; - a greater focus on what the client wants, putting personal preferences aside. - an appreciation for different hair types; not all hair will need 30 minutes to develop. - Maybe a script for phone calls so staff on the phones remember to ask if hair extensions are already fitted etc."

"First time visit to James Bushell, booking system was great, I was welcomed warmly on arrival. I booked with Georgie who was brilliant, guided me through my hair style choice and did not disappoint, really happy with visit and experience, booked again. Highly recommended."

"Great experience, Jack got my hair colour spot on, hair cut looks great as well. Really affordable prices as well, usually paying twice as much for a similar service overseas. I'll come back for sure ☺️"

"Great service by Ciara - Super friendly. She listened to what I wanted & was helpful with suggestions on the length & layers. Definitely helped me bring my vision to life. Loving the new hair cut! Thank you for the amazing service provided ☺️"